SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The quality is quite good. The shelf is light, aluminum, powder-coated, I hope it won't peel off later...))) I recommend it before purchase.
This is a cost-effective product.
Love not my first order. Way better than the real sticky ones.
Excellent product. As described, second order already. Works great for me. Can hold heavy bottles. Thanks
High-quality shelf, matte finish. Haven't attached it to the wall yet, haven't checked the quality of the adhesive strips, but they seem reliable.
It sticks strongly and well. It's nice that it's neat.
Metal shelf of very good quality and durable. I recommend the item and also the seller. I will buy another shelf again due to its good quality.
It arrived in perfect condition, just as indicated in the offer. I like it.
As described, fast delivery... I recommend.
I liked it. It seems durable and perfect for what I need.
lol I got it at a good price. I will purchase again! I got it at a good price. I will purchase again! I got it at a good price. I will purchase again! I got it at a good price. I will purchase again! I got it at a good price. I will purchase again! I got it at a good price. I will purchase again! I got it at a good price. I will purchase again! I got it at a good price. I will purchase again!
I ordered and was very pleased.. They are large, 40 cm.. Metal, which is very important.. Easy to attach.. Spacious.. Delivery in less than two weeks.. I recommend. 🥰
Excellent and stabil
Product price and delivery both satisfactory
As I've lived in one house for a long time, I have accumulated many items, so I ordered a shelf with good reviews to hide them. The product arrived in just 3 days including the weekend, and by avoiding areas with tile crevices or gaps, wiping away moisture, and pressing firmly on the fixing part, it seems to stay almost without shaking. I mainly uploaded light items, but I think it can comfortably hold about 2 shampoos. I will use it for a long time and leave another review.
The delivery is fast and the product is good too. It's cost-effective haha. The delivery is fast and the product is good too. It's cost-effective haha. The delivery is fast and the product is good too. It's cost-effective haha. The delivery is fast and the product is good too. It's cost-effective haha.
The product arrived in good condition. The product is excellent. arrived on time. recommended
Very good and useful, I'm sure I will buy more again. Perfect because it doesn't require drilling holes in the wall.
Perfekt for my needs! Looks good and hopefully will look good for a long time. Would buy again, recommended.
Moissanite is a mineral composed of silicon carbide, known for its similarity to diamond in brilliance and durability. It was first discovered in a meteorite by French chemist Henri Moissan.
It's plastic but sticks well, okay.
Bathroom. Trying to tidy up. It's a bit shaky... But if you use it carefully, it should be fine. Bathroom. Trying to tidy up. It's a bit shaky... But if you use it carefully, it should be fine. Bathroom. Trying to tidy up. It's a bit shaky... But if you use it carefully, it should be fine. Bathroom. Trying to tidy up. It's a bit shaky... But if you use it carefully, it should be fine.
Both were easy to install, the rubber cups are veey sticky by themselves, im not sure if the twist function is to stop the attachment point from moving or if it actually does suction (not sure about that) but they seem to hold quite well. I guess i will see after a few showers if its still there 😂 And i will update if they fail.
Installed firmly and well. It's okay. Installed firmly and well. It's okay. Installed firmly and well. It's okay, it's solidly installed and holds well. It's okay as it's handmade. Installed firmly and well. It's okay as it's handmade.
I think this would be good for the bathroom. I tried buying adhesive ones too, but they fall off after a week. This is a compression type, so it doesn't fall off easily, and if it does, you can just reinstall it. Great.