SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the product is excellent. very satisfied with the purchase. thank you to the seller. 👌
Product is good, bought 2 items, have intention to purchase again next time. Good
arrived very well packaged, everything included, looks high quality
It's good, I highly recommend it and will purchase again. It's light and no different from Jin Tui. I'll come back again. Thank you.
Sturdy, decently made, and exactly with the shower required to look and feel more organized
Not a bad shelf for this price. I expected it to be lighter in color. I attached it dry, it holds very well, the clips are plastic. The metal is a bit thin, but it holds well.
Holds more weight than my expectations! Super easy to install it!
30 cm is a very small shelf, it's better to get a bigger one. But it holds well and doesn't fall off. This is what you need if there's no way to drill into walls. The delivery was indeed a bit longer than other products.
It sticks well.
It remains exactly as promised. It gives me the impression that it will bend over time, but I am more than satisfied.
Incredible way better than the ones that i used to buy in australia called fusion-loc, so easy to set up i took the picture two days after i set it up and it's still holding up, it holds a lot of things and it looks really good, fast delivery and it has the rod to hang towels but also little hooks that you can slide in it's so good
It perfectly matches the color of the bathroom sink.
Good quality, very easy to install. Looks appealing and easy to attach.
A very cool shelf. Thank you.
Product is as described and in excellent condition. It feels very solid and easy to fix. No current issues
The finishing part is a bit disappointing. It's good because it's non-perforated. The length is ample. It's perfect for bathroom storage.
A+ ……………………………………………... ………………………………………………. ………………………………………………. ………………………………………………. ………………………………………………. ……………………………………………….
100% Recommended
The product quality is excellent. The surface finish is smooth and the size is accurate, so I was able to install it exactly where I wanted. The satisfaction with the price is high, and the durability seems good. The delivery was faster than expected, which was great, and the packaging arrived safely. When I inquired, the seller's response was quick and friendly, which built trust in me. It was such a satisfying shopping experience that I would repurchase if needed in the future. I recommend it!
Fast delivery to Ukraine in 11 days. It attaches firmly, the material is pleasant to the touch and of high quality. The set is complete.
Fast delivery and good quality. Sell a lot!
The product is much better than expected. I think it would be good to purchase. I will not do it later. Berry is good.
I received it well. I think it's okay. I will use it well. Thank you
4th Floor, Gukdo Corporation, Bight Village Auto Gallery, 405, 16, Maewol 1-ro 62beon-gil, Seo-gu, Gwangju (Maewol-dong)
The quality is quite good. The shelf is light, aluminum, powder-coated, I hope it won't peel off later...))) I recommend it before purchase.