SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Durable and cost-effective.
Among the things I bought from Ali, this one stands out as my favorite. It's sturdy.
It's really good to use, cost-effective. The one from Daiso is much better than the one from Daiso.
Scary and sturdy Easy installation Wang Dabong
The material is stronger and more durable than I expected. It's okay. There were no issues with installation, and I'm satisfied.
This is my third purchase. I keep seeing it at home and my friend keeps asking me to buy it for them.
Great, highly recommended.
This is so handy! No more non-drill shelves falling off the wall because the suction cups let go. You can extend or not on either side, in my case only right is extended so it fits with my shower
The space between the wall and the shower rod doesn't fit properly ㅜㅜ I've currently assembled it forcefully ㅜㅜ I'm worried if it will be okay ㅜㅜ Tightening with screws secures it perfectly with the pipe haha. The white color matches well with the bathroom and is pretty haha.
Nice product. Everything is as described.
I am satisfied with both the product and delivery.
Well received. It hasn't been installed yet, but the quality looks good. If there are any issues after installation, I will write an additional review.
Product as described.
All except the front guide, thick plastic. It's very hard. The value of 7 thousand won is sufficient. Good!
1. To ensure that the merchandise and bacterial oily are dry God bless you Mugunghwa Samcheon-ri Gorgeous Gangsan Keep the road to Daehan people 2. It seems like I threw a wooden iron handle on the Namsan The wind is unchanging in our weather Mugunghwa Samcheon-ri Gorgeous Gangsan Keep the road to Daehan people 3. Autumn sky is polite, high and cloud-free Bright moon is one of our breasts Mugunghwa Samcheon-ri Gorgeous Gangsan Keep the road to Daehan people 4. I will do my best with this spirit and loyalty. It's a pain and a pleasure. I love your country. Mugunghwa Samcheon-ri Gorgeous Gangsan Keep the road to Daehan people
Super practical the fact that it is extensible arrived rather than expected. I am delighted
It's not adhesive but screw-fixed, so there's no worry about it falling off, which is great. Since it's plastic, there's some worry about water damage, but it drains well so if you dry it properly, it seems like it will last a long time. I want to buy another white one.
It's exactly like the screen. I will use it well.
Delivery grows quickly.