SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The finish is sloppy, sharpness is paper-thin and bends easily. I'm too lazy to return it, so I just throw it away.
Good value for money The product quality is not great, but considering the price, it's okay. The base plate is thin and bends easily, but it's fine as long as you consider its intended use. The included adhesive board has good performance and strong holding power.
Same as product description, slightly smaller in size
I don't know how to attach it. There are screws attached to the sticker... Attach screws to the shelf and reposition. Mark the part where the sticker will be attached with a pencil. One side was just attached and the other side was stuck to the wall. I'm planning to upload items tomorrow~~ Even though I bought two for 5,000 won, it's still not enough.
Arrived quickly, consistent with the description, looks solid.
I received it well, the delivery was fast, and I got it at a low price. May you sell a lot and prosper. Thank you for your hard work.
I bought it because the bathroom shelf was insufficient, and it came well.
The support is thin, not exactly metal. If used correctly and not overloaded, it will last well. The adhesive with a screw fits well.
I didn't like it much, the base isn't very strong, it bends easily but the quality price ratio is good.
Good quality, satisfied, can recommend the seller.
It seems to be of good quality, I hope it lasts. It came quickly.
easy to install, there are screws if you really want it to be solid or stickers, which I did and am very satisfied with the result, easy to install and looks solid.
It's okay. Easy to attach and firmly adheres
The shelves are ok. I've had one for a year now and everything is fine with it ;). The only downside is the color of the attached pieces for wall mounting. They should be colorless.
everything is great. but be careful with the Velcro, when you stick them to the wall, they stick very strongly and if you stick them incorrectly, it is very difficult to remove them.
it looks good
Good quality. Without defects. Delivery to Lviv by Ukrposhta - 2 weeks.
Well packed in a cardboard box. Perfect size, thin material but does its job.
Good haha thank you
It's not plastic, it's metal or aluminum or iron, but it's not high-quality plastic. I recommend it. Fast shipping to Spain, I love it, thank you very much.
Very satisfied. Good quality
I forgot to wipe the water on the bathroom wall. I attached one out of two. Trying to clean and stick it again It sticks tightly and doesn't fall off. Awesome
Sturdy and cost-effective~
Quite good aluminum shelves, light and strong, performance good. Not installed yet, hope there will be no problems...
everything is fine very fast delivery to us super will order more thank you! super Polka! very nice packed!