SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For such a price, good quality, of course the pattern is too old, but I turned it over with another side and it looks much more beautiful - just white, it's better to hang it on the bedsheet, it will be less dirty.
thanks to this electric blanket that is processed with a small modification it is able to sprink enough heat to foundation the polar cap
perfect exactly what I wanted very practical with two adjustable temperatures, very soft.
Received a thanks. It gets hot for a long time, only two modes. The quality of the sheet itself is low. Let's see how long it will last
Very good heating blanket, it gives a uniform and warm color, with various temperatures, delivery was fast and well wrapped.
great heating blanket, I'm very satisfied with it and everything works perfectly
No time, it's functional, it's not very hot, but it's sufficient for the winter.
Very good quality, soft to touch and high-grade. It gives heat and is uniform throughout the area. gray color.
I am ordering for the second time! it works so well that I can't imagine my bed without them! warm, has several modes. arrived at the new post office in 2 weeks! thank you, I recommend!
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It's great, a bit small and takes a while to heat up, but for the price it's great, I loved it and recommend it
Great electric blanket! It warms very well, has several levels of heat settings and heats up quickly. The material is soft and pleasant to the touch. The cable is long enough and the controls are intuitive. I recommend!
Very nice. Was at a irezistibile price. Working like a charm . We see in time how good be. I am very satisfied.
The truth is small and the fabric is not that you say it is very soft. At first I thought it was not heating up but the second used was perfect, it is not that it is very hot but you definitely do not get into the frozen blankets, the truth is surprised, it is a very good choice.
Of good quality this say that is good. But warm little, it is best to use it under a blanket to keep the heat
Test conducted. It works well. Warms like a stove. Good remedy for a sore back. Especially when there is physical activity.
It has arrived very soon I asked for two and immediately I received them the fabric is very soft and works very well, I am very happy, the recommendation is perfect.
It has good looks to the touch is soft. I don't know how it goes I haven't tried it yet, if something goes wrong I will say it.