We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The hook of the crystal pendant is very sturdy, and i tried it out during installation without worrying about it falling off
The quality of the crystal is very good, with high transparency. The electroplating layer on the lamp body is uniform and has a good texture. It feels like it can be used for many years, highly recommended
The crystal lamp has reliable quality and exquisite manufacturing craftsmanship, and can maintain its brightness as new for a long time
The seller's service is excellent, and the shipment is fast! The crystal lamp has first-class texture and beautiful lighting effects. I love it!
Easy to assemble and great focal point the bulbs don t have a cover so they are visible if you look for them
This chandelier is beautifull majestic my entrance look awsome buy the crystal is so bright easy to assembly good quality i love itt
This chandelier is really beautiful,crystal is the first-class k9 crystal in the industry, which is very shiny. Very very blingbling,colorful light shines on the crystal lamp,the whole hall has become romantic and warm, the size and height are just right, and the installation is convenient. It's worth the money,
I hesitated to buy this but so glad i did. It is high quality, looks amazing and i couldn't be happier!
The crystal lamp has perfect details and high-quality texture. After installation, friends come home and praise it for its taste. Happy!
A little difficult to put up but it is gorgeous. It gives off an excellent amount of light. We get tons of compliments on it.
The light is beautiful. Hit the perfect notes for our high-end renovation. It can go from very bright to romantically candlelight dim. It dims smoothly and doesn't glitch or flicker on our smart dimmer switch. The customer service team was extremely supportive. I highly recommend.
We like different, but love beautiful and elegant. This chandelier hit every single checkbox for us. The space now looks astonishing and we couldn't be happier. It was super simple to put together and to install. Picture doesn't do justice as to how amazing this chandelier looks.
Love!!!! Very stunning, unique, & beautiful!!!! You will not be able to stop staring at it!! !
I was having a hard time finding the perfect light for our dining room. I had given up on anything feeling perfect. Until i found this.
So beautiful! It does take two people to install but it was not difficult if you've hung a chandelier in the past. I would highly recommend this chandelier, it looks much more expensive than the price. It is contemporary and adds a touch of bling to my more traditional home.
The light is very beautiful, i will buy it again
Highly recommended! The quality of the crystal lamp is excellent, it can withstand close inspection, and the light is dazzling. I am very satisfied!