SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It actually works, heats up quickly
Easy to use. It doesn't take long to heat the milk. The battery lasts about 4 cups but recharges quickly. I have tried with regular coffee and it comes out very 😋 😋 😋 . The purchase was a great success
Very good product. I already knew that it used little coffee, what I did was recharge it three times and the battery worked without any problem. With the water from the faucet, he poured the coffee quickly and without any problem. Pouring hot water also made the coffee quickly and without any problem, like the original Nespresso. I haven't tried it yet with Dolce Gusto capsules or ground coffee 10 to take to the office.
The order arrived fast, everything is as described. Works great with dolce gusto capsules. I made 3 cups, and there was still battery left. It takes 4-5 mins for a hot cup of coffee if you put cold water. Love the color.
Espresso machine compatible with small capsules like Nespresso and large capsules like my Lavazza, I used the Nespresso ones and was pleasantly satisfied. With one charge, I made 3 coffees but I don't know how many more I can make. However, I was positively impressed. excellent purchase.
It's perfect, just as advertised. I feel that the maximum capacity is only 60 ML, although it is the ideal capacity for a concentrated espresso. What makes this useful is for Nespresso capsules and not for others like Dolce Gusto or Coffee to prepare in which a larger capacity is expected. It seems ideal for transportation and meets the quality I expected for a product at this price.
Excellent, I'm still not used to it only holding 60 milliliters of water, but it's a matter of giving it another try, it works fine. I recommend the purchase
Arrived earlier than expected, the packaging is damaged but the item inside is perfectly intact. I must say that it looks very pleasant and well-made, the material seems good and sturdy. I tried it immediately and must say that it is fantastic with both capsules and ground coffee. I was amazed by the beauty and practicality of this portable coffee machine. Lode,Lode Lode.
I loved it! makes very good coffee. It's for a gift and I'm sure it will be very appreciated to carry in the van.
Very good for travel
Try at the reception with a Nespresso pod, it takes about 4 or 5 minutes for a cold water coffee. The coffee is good! Perfect for motorcycle road trips. Fast shipping.
Excellent product, feels of good quality, works as described in the manual, in 5 minutes the coffee is ready in express size. I recommend it
It's amazing that you can make express high-quality products anywhere, for excursions, the park, or the pool. In short, this portable rechargeable coffee maker has many applications.
Beautiful portable express coffee machine also compatible with commercial capsules..it makes a great coffee and the water tank is for two coffee in the small glass bottle..I'm happy with the purchase
Very well, received quickly, works perfectly, I recommend. She takes 5 minutes to heat up, does not make any noise
All good, it works perfect for sweet taste and nespresso capsules. It took a long time to arrive, but it arrived and works. The size is ideal even though it is a bit heavy. I put ice cream on it and the coffee was ready in about 4 or 5 minutes, very good, I even recommend it.
Order received quite quickly! I arrived fully charged! Already tested - everything is great, I'm satisfied! The only minus is the package reminder when transportation, the gift did not fit.
It's a perfect top machine when you want a coffee wherever you are. The machine allows you to make hot coffee (1 only way), the tank is aluminum and of very good quality. For each coffee, you will need to add water equivalent to a medium cup. Large coffee amateurs in a large cup of American coffee style are not for you but still.
The product arrived on time. Even on the 1st attempt, the coffee went well, with good aroma and taste. They needed about 5 minutes. To have the machine heat up with water and drop the coffee. Really a good investment for travel! !
Good value for the money. Seems built from sturdy materials. Coffee ok. versatile, you can use more type of capsules or grinded coffee. A bit long waiting when using cold water but it is really cheap so for this price more than ok.
Excellent, super good brands
123456789
Already had one and it is very good, saves when you want to have a coffee and do not want to dirty the large coffee maker, eat battery you can pass coffee wherever you are
It works great I am very but very satisfied with this purchase, really life changing!
Feels nice and hefty but haven’t tried it yet.