SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful portable express coffee machine also compatible with commercial capsules..it makes a great coffee and the water tank is for two coffee in the small glass bottle..I'm happy with the purchase
Very well, received quickly, works perfectly, I recommend. She takes 5 minutes to heat up, does not make any noise
All good, it works perfect for sweet taste and nespresso capsules. It took a long time to arrive, but it arrived and works. The size is ideal even though it is a bit heavy. I put ice cream on it and the coffee was ready in about 4 or 5 minutes, very good, I even recommend it.
It's a perfect top machine when you want a coffee wherever you are. The machine allows you to make hot coffee (1 only way), the tank is aluminum and of very good quality. For each coffee, you will need to add water equivalent to a medium cup. Large coffee amateurs in a large cup of American coffee style are not for you but still.
Good value for the money. Seems built from sturdy materials. Coffee ok. versatile, you can use more type of capsules or grinded coffee. A bit long waiting when using cold water but it is really cheap so for this price more than ok.
Excellent, super good brands
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Already had one and it is very good, saves when you want to have a coffee and do not want to dirty the large coffee maker, eat battery you can pass coffee wherever you are
It works great I am very but very satisfied with this purchase, really life changing!
Feels nice and hefty but haven’t tried it yet.
Arrived quickly in Brazil, through Anjun. The product was not well packed for shipping. The box opened and the pieces came loose inside the envelope. Did not break, but the transparent Cup was all scratched. The coffee maker works well. I did two extractions with small capsules and there were no leaks. The coffee came out at a very good temperature with the heating of the machine itself, but I thought it made less foam (crema) than normal. Perhaps the machine does less pressure during extraction than informed, even then the coffee came out very strong, fragrant and tasty. The water reservoir is enough to make just a cup of espresso. For a second Cup it is necessary to replenish the water reservoir and wait for it to warm up again. You also have the option of already putting in hot water and extracting the coffee direct, without having to wait for the machine to heat up.
Looks exactly like the picture seems like it will hold up and cannot wait to use. Just got in today. Came early which is always great.
Seems good... Now it needs to be tested. It is being charged because it comes with little battery. I 've done two tests to clean the circuit. Then when it is loaded I will prove that there is the coffee. The water receiver a little small.