SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In a word amazingem came in time well packed and exactly according to the image. It's my luck. Taurus taurus
A real beauty totally recommended
Beautiful The Sin
I was surprised by the quality and packaging, I recommend it for sure.
it's veey beautiful and big... I like it very much ..... good quality ... I should buy it again ...
The purchase was excellent. Quickly and safely the item has been shipped; well packed and impeccably clean.
The product arrived long before the scheduled time. As it is in the description and without any malfunction. Very well packed. I recommend it.
Wow, I thought the delivery was wrong, but I didn't make a good order... annoyed... I wanted a black bull. I didn't, but I clearly reported why I did the wrong order, but when I saw the order, it was wrong. Hugh ㅠ ㅠ reordered in gold color. Cause!!!!!!!!!!! The Black Bull was a recycling station, and the shipment of the ㅠ ㅠ took 7 days.
The delivery is fast and the quality is good ~~ The delivery is fast and the quality is good ~~ The delivery is fast and the quality is good ~~ ship songdo is fast and the quality is good ~ ~ The delivery is fast and the quality is good ~ The delivery is fast and the quality is good ~
I like it so much ~ ^ ^ It's rewarding to wait. This is my sister-in-a-tsudam.
Very beautiful, good quality, comes super well packed, safe, if not be careful break yes, but just be careful
Excellent product! Delivery with extreme speed. 10 days to be delivered to Brazil, China Union! Congratulations!
Excellent quality very good, congratulations to the seller
Great value for a stylish desk ornament I bought the statuette “Northuins Wall Street Bull Market” as a decoration for my office, and I must say that I am very pleased with the purchase. The golden resin gives the statuette a luxurious look and the bull's design is well cared for, with details that faithfully recall the iconic symbol of Wall Street. The discounted price was a bargain, and shipping was quick and hassle-free, even arriving a day in advance. The statuette is perfect for those who want a touch of Feng Shui or simply a piece that represents strength and prosperity. The only small note: The statuette is slightly smaller than I imagined, but that doesn't detract from its charm. I highly recommend this product to anyone who circles a nice decorative piece at a competitive price. I hope this review will be useful to you!
good. beautiful. perfect! good. beautiful. perfect! good. beautiful. perfect! good. beautiful. perfect!
Great work, it's really cool, recommend
Excellent quality, very good weight, not light, very beautiful!