SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
cool fast delivery
Really nice to look at and the app offers several available graphics including that of nixie valves.
Packed in very strong and fine quality paper box (like expensive mobile phone). Clock works fine and looks high qualiy. I think that real glass is over numbers. Heavy metal plate is in bottom of clock. Have joined in network of program (qr code in packet) and used new look taken from net. Very satisfied.
The product seems to be of quality and works without issues. The adjustment is simple once you understand how it works.
Everything as described. It is possible to control the brightness of both displays and backlight! Of course, from the phone application level. The clock connected to the app without any issues, just a note that it does not support 5GHz WiFi networks! Workmanship very solid and aesthetically pleasing. This is exactly what I expected and wanted. I haven't played around with the screen replacement gallery because I don't need it for now... I recommend buying it, it's worth the money! And the power supply is USB C, I couldn't find this information anywhere on the website! And also MEGA fast delivery, it was already at my house within a week! custom!
I received it quickly. Very simple to configure with the app, just a shame that there is only one cloud-shaped number format, not very readable from afar... Otherwise, a very nice product.
It's so pretty and flashy, I really like it. The delivery was super fast, and there are many functions like design changes and brightness adjustment!
Not tested, arrived quickly.
Just connect the USB cable and it becomes a vacuum tube-style clock. Since it's an IPS LCD, the power consumption is low and it's safe. I chose the LED illumination model, so the lower part is illuminated very brightly.
Very happy with this clock! I wanted one since they first came out but they were very expensive. Now the price has come down since they're mass produced so i finally got one. Build quality is excellent!!!!!! It's quite heavy and feels like a high quality product (because it is). Didn't expect it to be this nice. The only thing i have to dive into is how to customize it, because there are hardly any images to choose from in the app. The nixie tubes look great, but i want to add my own designs but i'll have to look in to that. Control for lighting and brightness works straight from the app and connecting to my router over 2.4ghz was pretty straight forward. The box it comes in is also very nice, comparable to modern cell phone packaging. Thick foam to protect the clock and a nice, stylish design. I highly recommend this clock!
,, very good product everything looks nice shipment arrived safely for the price you can confidently buy it very good product everything looks nice shipment arrived safely for the price you can confidently buy it
First of all, looking at the box, it seems like I made a good purchase?! Give a feeling Installation is simple and the actual product looks much sharper than in the photos. Should I order again to keep it for storage or give it as a gift? I was worried but ended up purchasing a satisfactory item. I think you will also be satisfied.
Good product, exactly as described, I just connected it, it works, I haven't programmed it with the app, it arrived quickly.
Product better than expectations! The effect is amazing! Quality, workmanship, packaging better than very good. The only minor comments are the lack of changing backlight intensity depending on time or light. watch size medium, neither small nor large. If someone likes such clocks, I recommend them.
This is a Nikiyoshi wind-style IPS LCD clock. The LCD screen is larger and easier to view than similar products. The price is lower than other products and the app has many functions. This is a Nikiyoshi wind-style IPS LCD clock. The LCD screen is larger and easier to view than similar products. The price is lower than other products and the app has many functions.
works fine, many different clock items, easy to set, worthy of 5 stars.
No assembly required just plug it in and download the app to set it up. Easy and pleasant to see