SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice bar with 24 leds grouped as 3 led segments to be controlled via dmx and also by a remote control for easy manual operation 👍🏻 It remembers the last mode on power loss
The order arrived undamaged. The quality is excellent, all the guests liked it! The only thing that needs to be purchased additionally is pipe fittings. Overall, I am very satisfied with the order; easy control from the remote. I recommend it.
One of the remote controls is not working.
Ordered on 13/11 received via DHL on 17/11...super fast, well packaged. The product is indeed made of metal, 1 meter long. Very professional product. Just need to try it out.
Quick test and they work really bright!
The bars are of professional quality, the DMX works perfectly, it has a multitude of color choices. Just a shame to receive a broken power cable. The seller was not responsive at all. Several disputes had to be opened to be able to replace the power cable. I will update my review once the issue is resolved, which has been ongoing for almost 5 weeks.
Good
fantastic very bright excellent value for money seller recommended fast delivery works perfectly
Excellent!! very well packed, delivery 10 days for +1000km... The finish of the devices is superb, it connects easily via DMX cable for master-slave, powerful lights (it's not visible in the photos)! I'm blown away, full of possible programs including adjustable sound mode. Very elegant, not cheap. I would like to find the power cable that can connect the two devices so that I only have one connection. ?? But these are not European plugs, does the seller read me?? ... To be seen over time as usual, but beautiful product. Attention, this is not RGBW... so no white LEDs... but the reconstructed white with primary colors is more than enough! it sends 👍 Very happy with my purchase.
Easy dmx control. Plenty of light. High quality workmanship. Delivered quickly. Manufacturer u-king my favorite.packaged 100% protective.
very good size, arrived in 1 week