SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product is of good quality. Fast delivery. I recommend the seller.
As described although the product suffered during delivery (the blue part is bent) which is not surprising given the packaging with a simple plastic bag! It would have deserved more robust packaging.
It is said that the standard length of the sink drainpipe in apartments is 3m. If you purchase 5m with some extra space, there shouldn't be any issues using it. It seems that the structure requires inserting the cable through the entrance where it comes out, rather than turning it counterclockwise.
Good, nice 👍 👍 👍 👍
Good tool. I worked with it and easy to use. Helpful and worth the price. I recommend.
It's as described. I haven't had a chance to try it yet, but I hope it will be useful in resolving future drainage blockages.
I ordered 1.5.10m, but the drain is clogged. I will use it well.
Even if you only use it once, it seems worth it...
Good.
Received the goods, haven't opened it yet, but the delivery and packaging are very fast, a seller worth recommending
Looks good quality not Noza
Arrived quickly and the wire looks sturdy. I'll try using it to clean the drain pipes next time.
fast shipping, good packaging, everything is ok, thank you and advice.
This is a very useful product. It would be great to have one for emergency use. You can remove the iron by hand and turn the bolt on the outside, locking it so that it can no longer come out, and holding the blue ballpointed area and turning it around.
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I like the cost. I think all shopping activities are being conducted at Ali these days. It's at least 10 percent higher than other shopping malls, and products with a higher coin application rate in Coin Shop are almost half the price. The event is almost every month, so I put what I usually need in it, and when the event starts, I use a coupon to purchase it. At the same time as the start of the promotion, or if you want to sell it well, there are sellers who raise prices, so feel good and shop wise.
It arrived before the deadline. Product identical to the advertisement. Congratulations to the seller
It's really good. I don't want to call people. I waited. After turning a few times, it broke down. This is the most successful product on Ali. Thank you.
EXCELLENT QUALITY PRICE REPORT. 💯 ❌ 💯 ❌ 🅰️ 🅰️ 🅰️ 🇮 🇹 .
It looks like it arrived safely and would be good to use.
Bought for 4328 won. The spring is a bit thin, but still managed to pierce through hardened grease stuck in the sink. Cleaned without calling the technician.
The product arrived as described in the advertisement and is excellent for unclogging sewer pipes. It's a small-sized product that has many uses within a home. It can be used manually, and I recommend it; it's worth buying.
Sent perfect and fast. Good price and excellent seller.
I hope it's well drilled.
Looks good as in the description. There was nowhere to try it yet.