SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's so good. By all means, buy it. Two sages. LED display is well done. It's so good. I had fun washing dishes.
The shipment was fast, but I was caught by customs and received it on the last day of delivery. There was no wrench 6 of the parts, but it was a part that was not needed. I didn't need it because it's European size. Just connect it to Korean standard. I am satisfied that the sink can be replaced at a low price. The time it took to replace was about an hour, but when connecting, please connect two lower auxiliary bolts in advance cotton can be installed more easily. I'm uncomfortable with my posture because it's work in a narrow space at the bottom of the sink. There are no demerits.
It's nice. There's a little sense, but it's okay. The water pressure is a little weak, but the temperature is good.
The delivery is fast, the installation is easy and the operation is good.
Installation was a little hard, but this is good. .........................................................................................
I ordered on May 1, but it was delivered faster than expected and I was satisfied. The existing fissure has been used since moving in the apartment, but the button to change the number of direct and shower in the middle it's hard to do so my wife often asked me to switch to another fissure, but the price was more expensive than expected.. By chance, when I searched in Ali, I found a low-priced fissure and ordered it right away. You 've arrived today. We demolish the existing fissure, but this is not difficult. There is no equipment. When the battle was demolished and the new water battle was set in order while looking at the manual, a new water battle was born. It is possible to do it alone when installing, but if you help a little from the side, it will be less difficult and time I think I'm going to save. When my wife saw the new fissure saw a bright smile on her face, she was proud and happy.
The material is also good and it is convenient to use I hope the manual is more detailed.
The quality is not bad and the installation is not difficult.
I'm sorry.
Tight
It's good. I like it.
It's lighter than you think.
LED light is fixed in green. Only the temperature numbers change. The LED lights would have liked to have appeared in red blue green depending on the temperature, but that's a shame. The rest of the handle is heavy and fine.
Before installation, but it is packaging and things look good
I like it. We place additional orders (give more)
The quality looks good.
You know, Joe.
Installation .. No, it was difficult to undo it, but... The New fallow is good .. the display is fine and... the best. Prepare the tools in advance when replacing them. I took a day to replace. Monkey or fler type required.
The connection line is short. I need to check it well. A house with a water collector can't be connected to a water collector. It's different from the gender in the temperature controller. I have a short neck and it's a little uncomfortable when I'm on snow.
Ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok ok Ok
The size is also better than the product before the appropriate water pressure
This is stuff.
The installation was a little hard, but Quality is good. I like it even more because the price is cheap. I recommended it because it was good around. It is convenient to display the water temperature, but I don't know if the battery is in.
It came quickly and was still before installation, but I can't see the defect. I have to make additional parts, but I don't know what it is. I like that, and I will post it later after the installation.
Strong recommendation for price is too good. Strong recommendation for price is too good. Strong recommendation for price is too good. Strong recommendation for price is too good. Strong recommendation too good for price Strong recommendation too good for price non-strong recommendation too good for price strong recommendation too good for price