SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Among the items I purchased from Ali, this one is the most satisfying. The fact that the light comes with a remote control and the brightness can be adjusted is really great.
It works well, just as I expected 🥰🥰🥰🥰🙏🏼🙏🏼🙏🏼
Works
very good, installed in the bathroom.
Simple to install Easy to operate APP 😀 great 👍
80w is more than enough for a big living room, i recommend it, installation was pretty easy and the light is very strong
easy to assemble if you pay close attention to the position of the support, works well with the remote control, looks very elegant and illuminates very well, now let's see how it responds over time, it seems like it will be fine, I didn't need to drill the ceiling because with a simple plug that I already had it holds perfectly since the product is very very light, practically the weight of a light bulb, very happy with the purchase.
Great lights, bright and sturdy. I recommend!!! Super!
The seller quickly shipped the product. Delivery is also fast. I recommend the product and the seller; this is not my first time ordering.
It's very good. Bright and works well. Good job.
It was worth the wait.
Works well, it's a good item, I would surely order more.
Powerful and pleasant lighting
50-watt LED lamp with dimming made from high-quality materials. Color and brightness control are useful functions. I recommend the product and the seller.
Oh, I really wish it could last just one more year! The performance right now is so disappointing that I feel like changing it all the time. If you can hold on a little longer, I'll replace it with something better. Please don't break down! Let's be together for a long time!
Ceiling lamp of very good quality and illumination.
The packaging arrived very crushed, but it did not damage the lamp. The delivery was fast. It's already installed and looks really good, gives off a lot of light. I haven't tried the remote because it comes without batteries.
Comes with nice app and a remote, no batteries. 30w is a bit weak.
Very good lamp. illuminates the room perfectly (approximately 13 sq. ft.) meters) we even make the light a bit more intimate. So I recommend it. Thank you very much to the seller.
Okay 👍
It took some time, but I received it well. The lid is slightly dented when pressed. No problem in use Hope you can use it without any problems
Well received, thank you. Good, good, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you. Well received, well received, well received, thank you.
Fast delivery. However, poor package, not suitable for overseas transport. Polystyrene box was broken. The lamp is ok, tested immediatelly. Bluetooth and remote control are ok, too.
It's light but plastic, so it doesn't feel luxurious.
The package 📦 I was disappointed, luckily the ceiling light works.