SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Amazing! !
It is beautiful, sturdy, and perfect. Delivery before expected. Thank you very much.
arrived with a lot of delay, but still as beautiful
The balloon dog pieces are good and their finish is also satisfactory.
The ballon dog figurine is obtained, perfect for my living room.
It's more beautiful than I imagined, I recommend it to you. I loved it so much!
It arrived faster than expected with prompt shipping. The packaging was also neat, and there were no issues with the product. I am satisfied with the contents as described. The cost performance is good, and I think this is a trustworthy shop. I would definitely use it again if I have the chance.
Unfortunately, this sculpture arrived damaged. A long way, and many post operators and border tax offices on the pathway do not guarantee good condition in the final destination.
Divine. I have it in many colors and I also use them for gifts.
The resin figure is very well made and painted, it's perfect for any corner of your home or office.
Just beautiful, i really love it!
excellent dogs. I even thought they would be smaller. I was worried about the integrity, but everything is fine. thank you to the seller ☺️ 😍
smaller than expected but very well packaged. neat and sturdy, was not broken upon arrival. neat
Super beautiful and arrived ahead of time.
Super nice, great
It arrived quickly and was super well packaged. It's beautiful! I love it 😊 It is more pink than what is seen in the photo, like rose gold. Bring some rubber bands on the legs to avoid friction. It has the perfect weight, neither too light nor too heavy. I loved it ❤️
okkkkkkkkkkkkkkkkk
Everything was perfect. Wouldnt expect that kind of quality for this price. Thank you
Perfect
It took a long time to arrive due to the delivery company in Spain, but it is exactly as described in the photo. Beautiful
Great! the size I wanted. Cute, neat, the color is just what I needed.
Came fast and well wrapped, it's not cheap but worth it i promise, very strong material, shiny and looks very good exactly like the picture, i recommend! !
Very high-quality product. I wholeheartedly recommend this seller.
The Ballon dog arrived quickly. The package is gorgeous! So that nothing breaks. Recommend! Thank you seller!
Very high quality🔥🔥🔥