SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice! Made of plastic but very durable plastic
I like it, small, convenient, lightweight, thank you.
It arrived in great condition, I hope it holds up well since it looks weak, but it's very good for the price.
It's perfect, the material is weak but for what I want it's fine.
It's really good for organizing a computer desk and I think I'll use it comfortably. It's nice.
Fast delivery and good
It feels a bit flimsy but I'm using it perfectly fine. I have a dream of living alone, so if you're considering it, buy it. It's a great value for money item.
👍
Nice shelf. Arrived intact. But not for heavy items. The cat weighs 5 kilograms, so it slightly sagged underneath.
The durability is a bit weak, but I don't think it will matter if placed in a corner. It's okay for the price.
It's super easy to assemble, you don't need screws or anything like that. In itself, it supports a good amount of weight, although if you put several things on it, it's a bit difficult to move but if you do it more gently, it holds up well. . . It didn't take long to arrive compared to other orders I placed on the same day.
The shelf is normal, for light items, it assembles easily.
Spectacular, true to the image, beautiful, won in a Tree game here on AliExpress, thank you for the fast delivery.
I watered it for a very long time and finally waited 🤗 🤗 you can't put something heavy in it because the bottom is not very thick, but the rack is great! I haven't decided yet whether to leave it in the bathroom or move it to the corridor and keep my bags there. thank you 🤗 ! ! !
I haven't used it yet, but it was a very nice gift. It only cost me €0.09, it's worth it.
I don't even know why such a small shelf. she is thin, I'm afraid to even breathe on her, so as not to break.
It arrived exactly on the day indicated in the information, the material is great, everything holds up well, the quality is superb, I recommend it!
Received an order for watering a tree. The shelf is beautiful and mobile. Thank you
The shelf is quickly and easily assembled, suitable for something light in any room.
Arrived very quickly. Carton a little damaged but everything is correct, in good condition. Thank you very much for playing AliExpress.
I received earth prizes in the game, the plastic is very cracked, but it came in a whole, not cracked box, which is the most important thing) additionally, the seller inserted 4 hooks and stickers to mark the items for arrangement on the shelves. Thank you. I still want to add that when the opportunity to receive it already appeared, it wrote to me that it is out of stock, for several days I could not place the order, but if you overclick on the product itself, it is possible to order without looking at that it seems to be not there. . what the glue in the game.
The parcel arrived at the NP in 9 days. I received this floor cover thanks to a tree that had been floating for a long time. It’s a pleasure to get something useful. The quality of the plastic itself is medium, the heavy one cannot be placed in any case, it breaks for small and light things - perfectly suitable for work (parikмахер, lashmaker, etc.) it is also excellent.
It was a win in the game. The shelf arrived quickly. I'm satisfied, thank you.
Beautiful and big, I imagined it small and it comes with some hangers. thanks to the seller.
Nice rack. Fast delivery to Ukraine (10 days). Compilating all on site, collects very easily. Everything is fine, but there is a little plastic smell. I bought it for $0.01 thanks to the game, water the tree.