SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
10/10.
Very fast delivery
Fast shipping and work perfectly
They are LEDs with a sensor, so if there is no movement within the range, they turn off after approximately two minutes. It does not have a power button, so the sensor is its only way to turn it on. It works charged with USB, the other day the power went out and they were extremely useful. To attach them, they come with a small magnet that works well, although in direct contact, without a surface in between because that's why it is a bit weak. The color is white warm I think. I like them
Fast delivery, but there is no power button on the product, which means you will have to remove it during the day to avoid exposure and charging, this is very inconvenient.
Very cool lights, good product quality as described. Quick delivery, easy to install. I will buy more for sure.
I really liked the product and quality
Work as described. Mini usb. Like the pack of 6.
all the lights function perfectly, I think it will be more important 👍
Product matches the description. Delivery is fast, the parcel arrived in only ten days. I recommend the seller.
Value-free is the best 😊
Great considering all black outs lately
Great. holds a long time
Good product , fast shipping .
Very well packed. The lights looks like very good quality. I like them very much. I will order some more. Thank you very much.
Fast delivery and good arrival The product also works well It would have been better if it was a c pin. There are magnets, so it sticks well.
I think I'm going to use it just nonsense.
They are great for light cuts.
Works
perfect, to charge and use them.
It is excellent!! Thank you! !
It's good, the packaging is weak, but nothing was damaged because it came in a large bag with other items.
Wonderful, I was too happy
I received the order within about a month. One package did not contain a charging cable and magnets; I contacted the seller and he told me to open a dispute and returned the money for one lamp. The lamps work well, I don’t know how long it takes on one charge, let’s see if three days have passed and they work. 👍
Everything is okay. 100% thank you