SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ukraine, frequent power outages. These lamps are simply a lifesaver. Easy to install, work well. Satisfied, I recommend it. I bought two types, with a switch and without. I didn't notice any difference except for the switch. The only drawback is that the connector is a bit weak.
Excellent. Very fast delivery, this is my second order. There are instructions on the internet on how to modify them to use a larger battery. I recommend buying them.
Arrived quickly, light up well. The only thing missing is a switch.
Packed with care! An indispensable item when the lights go out. I recommend it.
Fast delivery. Matches the description. I recommend it.
fast and careful delivery very good quality top 👍🏻
The product matches the description. Everything is OK.
Great product, shines continuously for up to 4 hours. Sensor response up to 5 meters.
Great light bulbs, the sensor works, the light is nice, I recommend them!
Item received well packaged and before the estimated date. Thank you
I recommend.
Bought for my grandmother for the hallway, bathroom, and kitchen. In conditions of lack of light - it's just right. You can see the direction to go. Not super bright, but visible. I recommend it.
Delivered very quickly. There is no switch on the lamp, it works automatically. Quality item.
Arrived in two weeks via Mist Express. For the money - seems okay. Later I will check what kind of battery it is. there is no switch, maybe I'll add it later. Bought for the hallway and bathroom during power outages.
The flashlight holds a charge well (4-5 days). Attaches to a magnet with double-sided tape. Charges quickly.
It is very convenient to move around at night without turning on the lights, as there are built-in touch sensors. The charge lasts a long time. I don't know how I lived without them before.
Thank you very much for the promptness and high-quality packaging of the wonderful product. Delivered very carefully. The student sender is well done. Keep it up. Happy New Year!
This courtesy light is very sensitive and turns on very well when needed.
As described, sold with a magnetic sticker and a small USB plug for charging. Very good value for money.
It's very good. It turns on in the dark when you approach and then turns off after a while. Comes with cable and magnetic sticker. It doesn't weigh anything, very comfortable.
All right. It's in working. Nice thing for corridor and temporary visit places.
Thank you! Packed perfectly. arrived within the agreed timeframe. The product matches the description.
Very good and lights up quite brightly.
well protected with bubble wrap, works perfectly
great for the bathroom, comes with a cable, but haven't used it yet. Packaged well, and a postcard was included.