SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sir, you deserve all respect. The product is very beautiful and I highly recommend it to you. All respect.
The order was delivered in 8 days! Super fast delivery!!! The quality of the mats is good. Soft and thick. They fit me perfectly. I recommend.
Good rugs
Excellent rugs. Beautiful, soft, and thick (still new).
It has been a month since shipping and it has not arrived. I successfully applied for a refund and it has been processed. It seems to be lost.
Perfect
I received the order, everything is well packed, the product fully matches the description. The quality pleasantly surprised me, thank you to the seller for the fast shipping and good service. I recommend it!
Very cute and exactly like the picture, the pieces are amazing and the quality compared to the price is excellent. Hopefully, it will absorb water well. Today I received it and I really liked it. The delivery was fast and the company is excellent.
Not bad at all great craftsmanship and elegance, fast delivery, and highly recommended product, great work team.
Very nice.. thin, but okay for the price.
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Looks good for money. Soft and as described.
Vertical cool
Thank you they arrived well no damage. They all set up in my bathroom. They look very good. Not bad for the price.
soft, pleasant, non-slip. sizes are ok
Really meets my expectations, good quality, super thickness, and great pattern. I am delighted with my purchase. Thank you very much Aliexpress.
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Very beautiful product, good quality and very fast delivery. Repeatable for this supplier.
The rugs are of good quality, do not slip at all, very soft and pleasant.
Delivery is fast. The top is soft, the bottom is rubberized and not slippery. Dimensions as stated by the seller. I recommend the seller for cooperation
Very nice product, good quality and fast delivery. Repeatable to order from this supplier.
nice, fast delivery.
Surprised. Good quality for the price .
very good quality, I recommend the seller
Excellent carpet does the job