SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really successful, strong and high quality, holds a lot of gravity, worth every shekel
I received it well. I previously purchased it, the quality was good, and it was more convenient than anything else, so I liked it and bought more. The price is cheaper when I go to Cheonwon Mart, but that's also good. I'm willing to buy a few more.
I received it well. I assembled it as soon as I received it, and when I looked at the reviews, it fell off, but when I used it after about 20 hours, it was attached well. If you do this, the quality is good. If you wash it and gain adhesion, it would be better to reuse it.
I bought a bathroom cleaner to put on it.
In all the tells, it's not valid, but it's valid in other tells. When I tried it, it was quite good and very elegant. I recommend it.
The product was sent and delivered quickly, thank you to the seller, the quality is visually good, I haven’t hung up yet, the shelf of the petticoat is of a good size
They look robust, they are made of metal and it seems they can hold well. You have to leave them 72 hours before weighing, so if there is any problem I will put it in comments. At first, I am satisfied with the product.
It looks fine, now all you have to do is mount it and see the resistance and functionality. I will add more feedback after testing it for some time. At the moment thanks and good work.
Just installing it and fixing it with bolts is even more amazing.
Good looking and well made. I’m hoping it is sturdy enough for travel in my rv!
Item received in good condition being wrapped in a box, have not installed to see if it’s sturdy not.
Product looks good, functions well. The suction is surprisingly strong as long as you screw the covers tightly.
Very surprised with how well it’s holding on… i must say i didn’t expect it…. I’m using it in the kitchen and it’s amazing! Will buy more !
Good quality
It arrived well packaged, it looks like it's made of resistant materials, I love it in good size.
On touch, not bad iron, looks good too
It works perfectly, I've been using it for several days.
Excellent shelf. It's been hanging for two weeks now and doesn't seem to fall: the suction cups are of very high quality. Of course, over time it will rust like absolutely any other in this price range, but stainless steel costs 10 times more. In two weeks of using it, it still looks like new.
The shelf arrived quite quickly. It stuck in place and is holding well. The quality is acceptable. Overall, I am satisfied!
Thanks to the manufacturer and especially the trader. As promised without screws and without holes in the wall and meanwhile I placed about 2 kilograms and the top remains glued to the wall as if there was only an empty shelf.