SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's a very nice product.
Holds very well! I've already bought my second one. Remember to turn the wheel to tighten.
4-day delivery! Arrived without any issues.. It's pretty.. the color doesn't look cheap.. the finish is well done.. First, I tried to stick it on perfectly with effort... I'll test it after a day... haha.
very good
Recommended item, met my expectations; I didn't have to drill or put nails, just used the coupons that come with it. As a precaution, I placed it on a towel rack, but I don't think it's necessary unless you put something heavy. Good size at 40 cm, according to the specifications.
I absolutely love it 😍 Perfect fit for what i needed
Amazing product arrived well packaged durable and sturdy just beautiful product and holds weight safely
I bought this because the similar bathroom shelf I am currently using is in poor condition. I haven't used this shelf yet because I plan to replace it when it's completely worn out. Judging by the appearance alone, the quality seems quite good.
They say that this is the best wall mount ever.
I bought it at a good price and it's nice that the delivery was fast haha.
I bought several sizes but this one sticks best to the wall. The larger one carries more risk of products falling because the suction cups loosen. I've had one like this installed for a month and it doesn't move. That's why I decided to recommend this size.
Holds firmly
Perfect
Durable and good material Just let it catch and not fall.
functional
It's plastic but doesn't look cheap, and the texture is quite good. The adhesion is quite good. I will observe how well it holds together.
ㅇㅇㅇㅇ어어어어어어어ㅓ어나ㅓ러ㅜ우누ㅏ우루ㅜ루우우워어어어ㅓ어우ㅜ러러어ㅓ아아라러ㅓ러ㅓ어아ㅏ라라라라ㅏㄹ
High-quality item and service. Thank you.
Following the path to the right of the golf course, there are many people from other countries who are not doing well at all. Trust me, it's like the keyboard or the bus stop on the way home.
Everything perfect. Very happy with the received product. Very fast shipping. Seems very easy to install. Recommended seller and product.
Very strong adhesion.
Look nice and durable.
Nice, stable and didn't fall off during the week of testing - what to expect more? I recommend it 🙂
good product arrived on time recommended
good material