SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
When attaching for the first time, make sure to stick it well; once attached, it won't come off easily; it's firmly fixed and sturdy.
The skirt is very nice, high quality, I recommend it.
Nice shelf, the suction cups have a great grip.
A very cool shelf. I hope it will hold up well and last a long time.)
The delivery was fast and arrived safely. I am willing to reorder.
Delivered quickly, perfect, thank you.
To be honest i ordered 3 pieces to tried it out. And the quality is very good.. so-far it held on to things i put on it.. certainly will buy again.
Looks very high quality, haven't tried attaching it yet because I need to thoroughly clean the walls in the bathroom first, will update if anything changes.
Thank you for the fast delivery.
It sticks well to the tile surface. It's 40cn, but I should have bought a bigger one.
Durable and good, satisfied
Really, high-quality metal
Very sturdy and satisfied.
The material feels high quality and its size allows for several items. Installation is easy.
The rack is excellent, the suction cups attach very well. I loved it; it's perfect, sturdy, and doesn't require drilling into the wall. I will buy more. The delivery took a little longer than expected, but it's okay. I recommend it.
Everything according to the photo and description) Fast delivery) Stretches well in length but not in width.
Looks good. Quick delivery
It's so good, I like it and recommend it!!!
Good product
It's sturdy, holds well, and is the best.
I like the product and will use it well.
Delivered on time and in good condition. Item was packed well in a purpose sized box with appropriate materials and arrived undamaged. I followed the instructions on the web page to install...let rest for 24 hours, then filled the shelf. Conclusion; this is an excellent product for the price. I fully recommend this. The surface finish and assembly are excellent quality, top class suction adhesion (best i have seen yet). I am so impressed that i just purchased additional items, towel rail and coat hooks.
everything is correct and if you clean the surface well with alcohol and then dry it with a cloth, it stays very well fixed without adding any extra adhesive. I bought 2 pieces, one simple and the other with extras to hang combs and other utensils, and another extra to hold a small towel. Quite happy with the purchase.
After installing it and showering, I have to say that it holds up perfectly.
It's very light and seems to hold about 500ml of shampoo. Heavy items may cause sagging. Please keep this in mind when purchasing.