SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Useful and satisfying
product conforms to the description, The product has been in transit for more than a month. Logistics problem.
The packaging was very meticulous, and the iron plate is quite sturdy. I was worried because the price was quite high, but I am satisfied.
Using the sliding bottom drawer is so convenient; it makes it easier to take out items from the back. You need to attach it well when sticking it on.
great
Very good quality.
I'm satisfied with Naram. First of all, I like it because the price on Ali is affordable. I'm satisfied with Naram. First of all, I like it because the price on Ali is affordable.
This item is great for organising and making sure you can see everything in your pantry!
The shipment is slightly delayed but everything is fine. I recommend.
Very good workmanship, easy assembly, I can fully recommend it :)
Excellent price quality. As described. Very fast shipping
Perfect! The sizes are as described. Glides well even with more weight on it.
Good. ,.,.,.,.,,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,,..,,.,.,.,.,.,.,.,.,.,..,,.,.,.,.,..,,.,.,.,,. If there's a discount, I'll buy more.
Good ,.....,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.,.
I bought it well at a low price, thank you! I bought it well at a low price, thank you! I bought it well at a low price, thank you! I bought it well at a low price, thank you! I bought it well at a low price, thank you! I bought it well at a low price, thank you!
Works exactly how i wanted - it’s amazing! It arrived very quickly and the quality is great. Might get another one
It remains to see the durability but it seems like a quite high-quality material. The only thing that took quite a while to arrive.
I put a lot of items in it so it's hard to see in the photo, but having rails makes it really convenient to take things out and eat. The only downside is that I mistakenly bought a 20cm one because I didn't know the width size, but it doesn't hold as much as I thought.
exactly as I imagined, durable fabric, the guides slide smoothly, excellent product absolutely recommended
Delivery was fast and packaging was very careful. It arrived without any damage. Although it's thin, the finish is okay and sturdy. Sliding works well too. Installation was easy and nice. I bought it at a low price and I'm very satisfied.
It seems like it's good to use. I just put it in without securing the bottom, but it's working well. It's nice because it's quite large and has a lot of storage space. It arrived safely without damage due to secure packaging. I will use it well. Thank you.
I'm using it very well. Installation is easy and I'm satisfied.
Excellent product, I equipped 3 shelves that now slide and are very easy to install without any tools.
I really like it Once attached, it won't fall off. Check the position in advance to avoid rail interference and remove the sticker. After organizing, my heart feels refreshed~~
Perfect! Really a great product.. it can be installed easily thanks to the adhesive strips and flows really well!