SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery is not late. The assembly manual is slightly less toxic There were some difficulties, but I assembled it countless times. It works well and the product works very well. It is convenient, adjustable, and comfortable to use.
I ordered and waited every day because I was so excited. I came and assembled it right away, but it was too easy to assemble. It's fast. It's sturdy, and when I plug in the cord to use it, it's immediately electrically adjustable. The color is so pretty, and I bought it at this price, it's amazing.
If you look at the assembly description, you can do it sufficiently and you are satisfied with the height adjustment.
I arrived shortly Other people say they received it well, but it's a shame. However, I received a refund and instead decided to purchase a more proper domestic product. The motion desk is a domestic product....
The parts came without any missing parts, so that I didn't have enough parts. It's moving well and has no flaws. Even though it's cheap domestically, it's over 20 million won, but I was surprised by the price and cost of value. If you get a discount, be sure to buy it.
The delivery took a little longer. The product is good. I recommend it.
Although delivery is not fast I like the price. It's big and heavy, so what should I do if it's defective. In addition to the top and bottom of the top, it comes with a small screw. It's not difficult for women to assemble it, and I like it because it works well. There were quite some reviews saying that there are no screw holes on the top, but the bag hanger and cup hanger did not fit well. However, the other screw holes fit well. If there is an electric driver, it can be assembled quickly. I think I will
I am Korean The product electricity is sent to 220v use. I'm worried that the electrical cord may not fit my country. I was worried about it even though I did it. The downward movement is also very excellent The desk top material is also very good Assembly is also not difficult.
👍 Best (Ali Direct Delivery) - Packaging condition. Product quality. Perfect... It seems that each seller's product is different, so I recommend this product (Ali Direct Delivery) - It's a product made with attention to even a single screw..... 🚫 Precautions - When assembling, make sure to insert the part with the notch at the end of the motor side (hexagonal color) into the part with the notch on the opposite side - if you insert it the other way, it won't work and will cause damage... I was careful with this, but I've bought hundreds of products from Ali and I don't think it's worth the money. Bar Good 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍 👍
It's useful.
At first, when assembling, it didn't work properly which made me really embarrassed. But after reassembling and gently tapping the motor shaft with a rubber hammer to align it, it worked. I was worried about returning this large item when it didn't work, but fortunately it works now. Sometimes screws don't fit properly and the top is in two pieces which is a bit unsightly, but at this price range, it's understandable.
Even if you buy it from Ali or other platforms, the price is about this much. However I feel like I made a good purchase for 100,000 won. I'll use it well haha.
The price is good. Delivery is a bit slow.
The top plate may look a little weak, but once satisfied
Good for the price!
I changed all my children's desks. The size is also quite wide. Height and adjustable I like it very much.
It's so good for the amount. It's easier to assemble than you think. I'm thinking of doing a computer here in the future.