SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The price and packaging are excellent; there are no mistakes. There is a mistake in the screw numbering, but otherwise it's great value for money.
I received it well, assembled it, tested it, and it's good^^* I recommend it.
This doesn't come with a top attached; it's a structure that needs to be glued together because the top is split in half. It seems like this happened around September 9th. However, it's working very well. It's cheaper or has similar specs to Ku U Fang, so please look for it once. I recommend buying it for 1600; it's a shame that it's only 1400.
It arrived well and works smoothly without any issues. I'm not sure about its durability. I hope it lasts a long time without breaking down.
Among the furniture I've bought from Ali so far, this one has the best finish. The standing height is perfect for someone who is 180 cm tall. Of course it fits when sitting. I am very satisfied, thank you. The assembly was a bit confusing.
Works well and is good. When I bought 140, the manual and operation instructions didn't match, but this one does. It looks prettier because it's not divided into two middle tops.
This is my favorite item I've ordered from Ali over the years. It's sturdy and durable, and easy to assemble. The box is heavy, which can be difficult for a woman to lift alone, but it's good because it has a sense of weight.
Why did I worry so much... This is my son's desk that I bought after much consideration... When I received it and moved the box, it was incredibly heavy... When I opened the box, it was... incredibly simple~~? Looking at the reviews, some say it's easy to assemble while others say it's difficult... So I had high expectations and assembled it quickly! It works perfectly and I'm really impressed. Anyway, overall I think it's great... but there's a little dent near the corner of the top? Scratches right where you can see them.ㅜㅜ If it weren't for that, it would be a perfect score of 100 out of 100... I'll give it a 98~~~
I am satisfied with the cost-effectiveness.
It's an excellent product. Each bolt is of excellent quality. Assembly is also easy.
It comes pre-assembled, so it's easy to assemble. The size is good for two people to sit. Electric operation works well
goodgoodgoodgood before usegoodgoodgoodgood
Delivery is extremely slow WiniOn is a delivery intermediary company that bounces the package from one delivery company to another. I accidentally obtained a Luna Lab top from a place where I went to buy used furniture. Only the top was placed on one side of the porch without legs. It's something I put out to share. 150×75cm, 2T. It was bigger and one piece. I disassembled two original tops and attached the Luna Lab top. Lucky 🍀
At this price, the quality is not bad. The main body is a bit heavy because it's a big tower, but even when placed on the top, the motor doesn't struggle and works well. Since it's 1200*600 size, when I upload the main body, the space is limited, so I upload it. The finish is pretty good.
I'm really satisfied with the electronic product! The performance is good and the usage is easy, so anyone can use it comfortably. The design is also sophisticated and matches the atmosphere of the house well. I'm really satisfied with the electronic product! The performance is good and the usage is easy, so anyone can use it comfortably. The design is also sophisticated and matches the atmosphere of the house well.
The thickness of the product is unfortunate, but it is a very good product. It was delivered without damage.
The desk is too tight It's a bit expensive to buy in Korea, but it's cheap to buy at a discount It's luxurious and doesn't shake well When friends come, show them the lifting Everyone is sleepy haha I love the car that weighs you so well.
I installed it in my father's house and it works well and is sturdy. I bought it cheaply.
Fast delivery and goods
Rushed and lowered in the correct size than expected
I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap. I bought it cheap.
I like this price too much Even if you put a heavy one, it lifts well I recommend it haha One of the things I bought from Ali is that I am really satisfied. However, I accidentally drilled a hole when assembling, so I drilled a new one myself. That's too bad, too shaky, too stiff
One of the cheapest and best quality products I've bought this year, Danyeongko, is on the 1st! ! It's really the best cost. Thank you! !
The delivery was quite slow compared to other products (maybe due to sea shipping), but it arrived clean and flawless in secure packaging. However, the manual and assembly are slightly different. There is something opposite the manual, such as the left and right desk legs, and the motor attachment... So I had no choice but to remove the hole on the left side of the controller. Although it was less difficult to test during assembly, anyone who would test it after assembly would be very embarrassed. Be sure to test it before assembly
I received it well. I bought the second one. Strong and good quality