SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very satisfied, the price is very cheap, the appearance is particularly high after installation, and the brightness is sufficient. I will recommend it to my friends. There is a chance to repurchase again!!!! !
I really like the color, it was installed in an hour, and the seller's service was also very good. I recommend purchasing
The merchant's service attitude is very good, they actively handled my installation issues, and the products are also very good. I will recommend them to my colleagues
The seller is very kind, communication with him was very good, available and nice, the lamp is really high quality. Highly recommend, very satisfied and will definitely buy again.
During installation, one of the lampshades was damaged, and the seller immediately sent a replacement part over! Very good
The brightness of the lighting fixtures is just right, not dazzling, energy-saving and environmentally friendly. This is really amazing! The installation is simple, and the materials feel very durable.
I spent an hour adjusting the shape i liked, and all the effort was worth it. The installation effect is as beautiful as the picture. Thank you very much for the seller's help to us. Wishing you a happy life every day
Everything is very good, I have received the product in perfect conditions. The only issue is that there was a slight delay; the time stated for receiving is an approximate time, not the actual one. It took 10 days longer than what was stated on Aliexpress. However, everything has been received and works perfectly.
Thank you very much for the surprise the seller gave me. The chandelier will arrive in 11 days. I was very surprised when the logistics company called to inform me that the goods had arrived. The transportation is also too fast
The height of the suspension line can be adjusted, and it is just right for placing in the living room. The overall effect is good, and it is worth recommending.
The lighting effect is very good, the glass is very transparent. Great transparency, the starlight dots are very beautiful
The physical object looks much better than the picture, and the atmosphere is full. The installation is simple and convenient, and the master can directly hang it without adjustment. Really good-looking
The price is very cheap, the quality of the goods is very good, and there are five-star reviews
It's the effect you want, both warm light and white light are available, so you can rest assured to buy. The customer service attitude is very good
Omg!!! I really like this starry lighting fixture
Warm lighting, paired with lampshades, is very personalized
Suspension lamp recommended by the seller, really beautiful, will place an order next time.
Warm lighting, perfect for our home