SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Incredible item quality/price. It's not very difficult to assemble and has different lights and a fan, and aesthetically it's very beautiful... you can't ask for more for the price you pay. 100% recommended.
They look great and the fan produces a lot of air for its small size, better than a conventional ceiling fan. However, they took 1 month to arrive and come disassembled, although assembly is simple with the included instructions.
It took a while to arrive, but it was my mistake because I hadn't put my address number. Still, they recommended it! It illuminates a lot and the fan is tiny, but it makes good air! The light can choose three tones and can also be lowered for when it's night. It has a remote with all functions. It was worth it!
The package was delivered on time. Everything was packed at the highest level, but the power supply case was broken, and there were small fragments inside. After checking, I was very glad that it didn't affect the lamp's operation. As a result, I was very satisfied with the purchase. Thank you very much, I will recommend it.
Exactly what they say they sell, very nice, easy to assemble, high brightness, and the fan is quiet and does its job. I recommend it, delivery is a bit slow.
It seems a bit small for the living room. Still, the wind is nice and refreshing.
Super chandelier, the fan does its job. You can change the color of the light.
It takes a month to arrive, but it works very well. It looks very nice when placed, the fan gives a lot of air despite having small blades, and you can adjust both the light and the fan intensity. It comes disassembled and perfectly protected, and you simply need to follow the instructions. In addition to using the remote control, you can operate it with the app. We are delighted at home; in fact, I bought one as a trial and ended up buying two more for the family.
Super happy, I recommend it. It blows a lot of air.
The product is nice, the fan is good and fast. It cools. The shipment arrived late. I ordered this product, which was sent in 1 week, on june 22, and it was delivered on july 28. I was disappointed because it was not delivered on the expected date. It arrived after melting in the hot weather.
Fast ship (2 weeks from china to romania europe local postal service dpd pick up shop), best price not tested yet
It works well, is bright, and cool. This is a great value for money product. I don't know how long it will last, haha. Highly recommended. For the first time, Ali products have installation manuals in Korean. If you understand a little, we will install nearby. Highly recommended.
Very good lighting, it's not noticeable in the photo but it's 100% excellent.
Everything as ordered, very well packed, everything works as it should, I recommend it - this is my second purchase, this time for my parents because the first one works for me without any problems.
Assembly is easier than expected and installation is quite good. If you had paid attention to the selection... I installed it in my one-bedroom apartment, and although it looks slightly dark in appearance, I am satisfied. It can be used by turning on the light switch. They say it works with the app, but I haven't used it yet...
I installed it in a small room and it's cool to sleep in. I highly recommend it. The design is good too! !
I haven't assembled it yet, but it must be very good. It took quite a while to arrive, I hope it was worth it.
I really don't know what to say... really beautiful and truly lovely... AliExpress thinks about quality and that's perfect. 👌 😊 🌹
The design is good, and the brightness is also okay. It was a bit complicated to assemble at first, but it looks pretty once installed. I installed it in the living room, but it felt a bit small, so I installed it in the room and ordered a larger one.