SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great curtains, look just like in the picture. I can only recommend them, the measurements were perfect too :)
Very good quality
Wow, perfect, arrived in standard packaging. Nice fabric, i will definitely order more.
The curtain arrived exactly as i expected. Excellent quality, accurate measurements and a super helpful seller, answered everything i asked. I recommend!
Amazing quality! The seller was kind and answered fast, the delivery took about two weeks, which is amazing for a custom made order!! Take double the length of your window for the beautiful hotel vibe waves :)))
Arrived just as described. Very beautiful and nice. Good communication with seller
I bought curtains and am super satisfied. The quality is top-notch and the price is good. The seller is very friendly and always willing to help. You can easily ask him to adjust the size—truly perfect service. Definitely recommended.
I ordered custom sizes, and the seller did an outstanding job. The stitching is excellent, the measurements are exactly as i requested, the communication was great, and the fabric is excellent.
I bought a white curtain and didn't expect the quality to be so good, especially for this price. Really great! I will definitely order more for the living room. I also spoke privately with the seller very kindly! He adjusted the right size for me and cut the curtain to size himself. Super service. Thank you!
Everything was a 10, seller, communication, tailoring, and fabric. They told me the fabric measurement to order and made it to the size I indicated. Custom curtains at a great price. Perfect curtains for the price.
Wow amazing!!!! It arrived really fast, it's exactly what I was looking for and the seller was so attentive and helpful to fine-tune the measurements and the desired result, thank you!
The seller responds very quickly and resolves your doubts, the best communication I have had on Aliexpress. The quality-price ratio is good and I received them two weeks earlier than expected. I will send more photos when I place them.
Great quality and looks beautiful with the small detailing on linen look. Exactly how i hoped it would be.
And wow rare!! Very good quality exactly the fabric curtain I was looking for, excellent seller fit me the measurements as requested pay attention I didn't have enough iron for hanging I ordered separately... Very satisfied
perfect
The fabric is natural, looks good, many thanks to the seller.
Looks and feels amazing!
Such amazing quality, the colour is a perfect creamy beige with hint of brown. I am so delighted with these thank you so much. They are definitely sheer but not as paper thin as some other sheers. Exactly what i wanted.
The curtain is very, very beautiful and high quality. The delivery took time to be sent but it was worth the wait.
"great linen curtains, good price & fast delivery!"
Very nice quality, 100% cotton! Neatly finished and received quickly. I definitely recommend the seller!
Beautiful
So happy with my new curtains! Great help and communication from the seller 🥰 I recommend ☺️
Highly recommend it. Beautiful sheer curtains! Seller communication was excellent.
That's great! Thank you very much. The quality is incredible! The seller is very kind and attentive. The delivery is very fast. Thank you very much!