SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
easy to install, metal structure bluetooth remote control
The product is good. The light comes on well and the wind blows nicely. I am willing to repurchase.
Super lamp, very bright and the fan is easy to operate. Many adjustable levels and very quiet.
Very good product! It arrived in Japan about a week after ordering. It's a recommended product, but it cannot be installed on Japanese ceilings. Wiring connections are a bit difficult, so be careful. The airflow is very satisfactory. Remote control operation takes some getting used to but it's not a problem.
Delivery without issues, received and installed immediately! Simple and effective, one photo at the lowest intensity and one at maximum! Really very good, the fan is perfect, not too noisy, perfect for nights.
It works very well. The app is lagging a little bit doesn't support horizontal screen (we use a horizontal tablet for smart home). The fan is very powerful and the light is extremely bright. You can dim it and set to warm or cold white light.
Great, it arrived ahead of time. It's just like the image. Due to its shape, it comes already assembled, so it's practically just connecting the cables and putting it on the ceiling. So far it works very well, has good lighting, can be adjusted well, moves air effectively, and also has an elegant design.
Product looks good, quality is also good, no damages 👍🏽 still needs to be tested, arrived a few days earlier than expected 😃
Beautiful and very practical chandelier, 3 types of light that can be adjusted, the fan operates very quietly even at the highest speeds. I recommend the product.
Great lamp, beautifully bright and the fan cools pleasantly so you can sleep. The only thing that bothered me was the long delivery time. It was almost 5 weeks.
Delivered on time, I am surprised by the functionality and completeness of the controls, the dimmable light in three modes from warm to cold, the fan is a bit noisy but efficient.
It's simple and easy to install. The accessory system works well too.
Sturdy and safe Excellent performance Appearance condition is poor Good efficiency compared to the price
Just perfect.. nice quality and very easy too install.. I have a few in my house already .. unfortunately shipping was 4 weeks .. stuck at the airport
Works as intended. Unfortunately not as quiet as hoped. For the price, it's probably completely okay.
I purchased more due to its good performance. It was installed in the small room after the living room. It works very well. Luxurious in interior design as well I am very satisfied with the design. than the low-priced option Receive the app on your phone and operate in bulk. It's very convenient to control.
The appearance is very luxurious and the quality is also good. The material looks better compared to similar products. It includes certification and is packaged in a box. It's very good and satisfying~ It's quiet and the remote control is slim, so it's nice~