SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really happy with my purchase, seller was very friendly and helpful. I had these custom made to preferred length. Would definitely recommend. Products feels very high quality.
Very beautiful as described. Good quality, arrived quickly. The stamp is the size I wanted so that it would be full of fabric and the folds would cost double (at least) in custom order in Israel.
These curtains are just amazing, very beautiful. Order arrived with perfect packing and no delay. Seller is very kind and always available to answer and help me with any questions. It is a pleasure to order from this store.
Arrived very quickly, very nice seller helped me when I got confused and sent me what I needed, very satisfied, will definitely order again!!
Very beautiful flowing fabric, top quality!
Very responsive and polite seller, caculated what curtain size i needed. The fabric is excellent. Rooms looks completely different now!! I am satisfied and will definitely order more from this seller. Thank you very much! !
The seller is absolutely great, picked the right size for my window, always responded, very pleasant. The quality is good, i recommend it. The package arrived early, the tulle is excellent.
I am absolutely delighted with my order! Seller was very responsive. Quality of fabric is perfect, and final result greatly exceeds my expectations. I was able to modify the length of curtains, they are perfect. Delivery was fast and careful. I highly recommen this seller.
Gorgeous curtains! High-quality fabric, seams - I'm satisfied with everything! Recommend.
I am most satisfied with the products i bought from ali. They are very very kind and response fast. Material of fabric is super.
Stuning! Absolutely gorgeous curtains! Recommend it. The seller is great, responsive and made me custom length and width. Will definitely order again!
I ordered 2 times. Thank you so much for high quality curtains. Fast delivery and all-time contact with the seller. I love it.
This purchase of curtains is really fantastic!! I have already installed them. Thank you so much
I barely write a review, but the seller is so great. When i asked seller, i got an immediate response. All made customization. The quality is incredible. I really like the curtains i received.
Arrived excellent, the fabric is definitely super high quality, seller is reliable, very patient, helped me with everything, thank you so much.
Good quality in the fabric and stitching. They made it exactly as i wanted and sent it to me! I told my friends to make it here! The sheer curtains are so good that i am ordering from the seller again! Good job! !
I like the quality and style, we changed a little of the size and seller was very nice and professional. Always replying immediately.
Very good, beautiful and high quality curtains, bought one and will buy another one for another room, good seller and fast shipping.
These curtains are just amazing, very beautiful. Order arrived with perfect packing and no delay. Seller is very kind and always available to answer and help me with any questions. It is a pleasure to order from this store.
Great tulle. The seller helped to choose the best sizes and everything fits prefectly. Recommend.
Everything was super. The quality is excellent, seller is responsive. Thank you
Excellent seller!! Top quality of the curtains!! Easy communication with seller for customized curtains. I recommend without problem, thank you! !
Very good, beautiful and high quality curtains, bought one and will buy another one for another room, good seller and fast shipping.
Amazing ! ! Very delicate and beautiful curtains, they came very quickly. Seller sent the size i need.
I like the quality and style, we changed a little of the size and seller was very nice and professional. Always replying immediately.