SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent quality, I placed a custom order, and the seller helped me A LOT in choosing the size and accessories. It was the best experience I've had with an AliExpress seller. The quality of the product is amazing, it fit perfectly.
Highly recommend these blackout curtains. Amazing value and quality craftsmanship. Custom order measurements that came in perfect! Seller was very helpful in the process
Seller helped me pick the correct dimension and customise it. It looks amazing and it blocks sunlight really well. Thank you so much.
I was surprised by the quality of the curtains. They are very well made, of excellent quality, and above all, they block light perfectly. Communication with the seller was 10/10. I am happy with the curtains.
Excellent quality, this is the second time I've bought it, both for the color and for being completely blackout, plus the added benefit of being able to customize the measurements. I highly recommend the seller.
Perfect! The measurements are accurate and the curtains are of very good quality, providing excellent blackout!
Contact seller, very attentive to details, advised and suggested on sizes and curtain tape, precise size. 👍 Evenly stitched lines 👍 The fabric is thin and lightweight. Blackout is excellent. 👍 Delivery by courier to your home. Ask the seller for more secure packaging. 100% recommend quality product and store. ❣️
The beige color matches well with the interior and I like it. If you need 100% blackout effect, I recommend it! It took 2 weeks from order to delivery :) The vertical length can be adjusted by contacting the seller. Bought 2 pieces haha.
I ordered 2 custom-made curtains (225Lx245H), the measurements are correct, the finishes are perfect. The flash test worked, the light doesn't pass through. When cleaning one side of the curtain, I noticed that the other side wasn't wet, so it's waterproof. Regarding the quality, I don't know what quality they offered, but it has a slightly rough effect, but visually, it's not noticeable.
I really liked the curtains; they matched perfectly in color, length, and width. They perfectly darken the room. The seller responds quickly and is very friendly. I recommend.
Amazing curtains! Very fine material and super blackout. I definitely recommend purchasing them! Had a nice and good interaction with the seller to confirm the correct size.
The seller was very responsive and helped with the measurements. The material is excellent quality, soft like cotton, but completely non-transparent. Delivery was fast. The blackout effect is perfect — nothing shows through at all. The stitching is very neat and high quality. I definitely recommend these curtains!
Everything is as described by the seller, good workmanship, the fabric is definitely blackout, checked - the flashlight doesn't shine through the fabric, the fabric itself resembles linen in weave, pleasant to touch. The color is beige, like in the seller's photo, the phone shifted the tone towards gray in artificial lighting. These are the second curtains ordered, the first ones were taken to the room - liked them, decided to get these for the kitchen as well.
I love the curtains! They're totally blackout, which is great. I was a little concerned about that, but i'm so happy i got them.