SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The hair is very stiff and like a hair. It's not bad, but it gets warm and soft anyway, but if you're a person with sweaty feet, you'll get hair stuck and give an ambiguous touch. I would recommend buying a product with a little short hair. Yes
Linda
Really good quality. Resistance and anti slipping as advertised. Fast delivery . So far very good value for money
Exact measurement, very good material
Very good lol
The lamp has the perfect size, it is missing even more hair.
Perfect. As in the photo, it was attached before time. 👍 👍 👍 👍 . Recommendation to the buyer
All good, the mediation as described in the advertisement of this product and the shipping is quite fast.
I must be honest, the material seemed a little bit inferior, but the dimensions are exactly what i requested. Let's see how long it would last. For now, it's quite a good stuff.
The adhesive strips to stick cables under the table are a practical and effective solution for organizing wiring in offices and homes. Made with high-quality resistant materials and adhesives, they allow cables to be fixed safely, avoiding tangles and improving space beauty. They are easy to install and compatible with different types of surfaces, such as wood, glass, and metal. Additionally, they facilitate cleaning and reduce the risk of droplings. Ideal for desktop stores, workstations, and gaming settings, they offer efficient wiring management without the need for perforations.
Super good. Comfortable touch. The tie dye color is very unique and beautiful. Efficient and fast logistics, thoughtful merchant service, and perfect after-sales service. The entire shopping process went very smoothly, i will come again next time. The product matches the description. The main reason is that there are many discounts on the event, which can save a lot of money.
The shipment is fast, the blanket color is very nice, it feels particularly soft, and the price is very reasonable.
After opening the package, there was no odor, and laying the carpet made the whole room feel gentler. The fur was fluffy and comfortable, suitable for winter. It feels super great.
This carpet gives me a great feeling, with good value for money. When i received the goods, i thought they were quite ordinary, but when they were laid on the ground, the overall effect was very good and the feel was also very good. It is worth recommending.
This is a customized size, it's very good. The bay window fits perfectly and the quality is very good. It's furry and very comfortable to sit on. I will come to buy it again next time i need it!
It was a great shopping！！！
Nice one. Not like on photo, but it was expected. Love it. Quite soft and fluffy. Fast shipping and good colours
Amazing product, very good price and great quality. The shipping was very fast. And the product arrived in perfect condition.
Beautiful carpet, very soft, nice under our feet, do his job very well, fast delivery, I recommend it to you