SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Soft with a cushioning backing for the bedside area.
thank you, the rug arrived on time, yes it is thin, but I like it, thank you.
It's not very thin nor too thick, rather normal but very soft. It's not bad for the price, I recommend it.
It's so nice to walk barefoot on it 🥰 Perfect softness, thickness, and color, I love it!
The rug is neither thick nor thin but rather medium-sized. The quality-price ratio is quite good, recommended.
The mat is excellent. Just as I wanted. Soft. Cozy. Lilac-pink. Matches the color of the wallpaper and curtains. I'm satisfied. I took it for under the computer desk so my feet wouldn't get cold while working on the computer.
The color is nice, maybe there are some differences with the image, but I am still very satisfied. The rug feels soft and does not shed. I am ready to buy a larger size, it's worth it. I recommend it!
This mat is very good. No shedding of fluff, comfortable to step on. Worth buying.
The overall color is okay, there is not much difference from the picture, i am very satisfied. The size is also just right. After using it for a while, i will come back for a review.
For what they cost, they are well worth it. The quality isn't the best.
Good good good. Goodgood good. I am good good
Soft and nice, sheds a lot of fur, size is perfect. Soft and nice, sheds a lot of fur, size is perfect. Soft and nice, sheds a lot of fur, size is perfect.
Very soft, warm and beautiful.
Very good material for comfy mattress thank you. Recommend
Nice rug. Fluffy. Chose based on reviews. Arrived neatly packaged. Satisfied with the purchase.
Good good good good good good good good good good good good good good good good good good good good good
Good
Not bad, the quality is very good but the size is not that big.
thinner than I thought but it's pretty, the bristles are long and soft, and the base is non-slip
Cute but make sure you buy the right size please or you will get smaller one
It looks much smaller than what appears in the photo, but it's pretty.
OK
good, large and soft rug. very pleasant material. delivered in a week, I recommend this seller! 10/10
excellent rug. very fluffy and soft
Fast shipping, soft material, but the base slides quite a bit, so a non-slip mat is needed.