SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is my second purchase. There is nothing better for shoulder massage. The price is affordable and the quality is quite good for this price range.
This is the second time i order, works well, i'm satisfied
The package came a little damaged, the product seems fine and answers the requirements. Arrived fast and it looks like the description
Great product works very strongly. Finally a device that massages properly, strong and hot.
The package arrived torn apart but it works for neck and shoulders very good, even too strong. On the back i didn't try yet
Cool massager. I'm super happy with it. It has different modes, which is very pleasing.
I really liked it, if you feel the massage, I will continue trying it, good quality of the product.
Very good product. I use everyday. Well made product
I bought this massager because of pain in the shoulder area, I can say that it's not bad for me, but it's more useful for the neck. However, it also has an effect on the shoulders, I will use it in the evenings after work.
Good
Truly one of the best purchases I've made, it has 2 massage modes, 2 intensities, and 2 types of temperature. The sensation of the massages is really rich, the machine has power and feels like hands. It had a delivery date for August 10th and IT ARRIVED ON AUGUST 5th!
I bought a neck massager - very satisfied with the purchase! Works great, massages well, really helps to relieve stress after a long day. A pleasant bonus was the removable fabric that can be easily washed—this is very convenient in terms of hygiene. The box actually arrived a bit wrinkled, but the massager itself was undamaged and fully functional, so it didn't spoil the impression. Overall, I recommend it—excellent value for money!
If you adjust it by moving it around, it's very cool. It can also make you feel better. Don't just put it on; try moving it a bit. I'm very satisfied. My mom and friend also tried it and asked me to buy it for them, haha.
The massager is good, it massages strongly, sometimes even very so. Not always pleasant, but seems effective. I recommend it!
It's really great. I use it every day. It's okay to use on my legs too, but it's really amazing for my shoulders and neck. There's no need to buy expensive things like that. I recommend it. Highly recommend, highly recommend, highly recommend. You must buy it. It's rechargeable, so it's even better.
This is the most important part. To be honest, at first I was like 'Is it really going to feel like a human hand?' The rotating 4 acupressure rollers move along the back, neck, and shoulder lines, providing a quite strong pressing sensation. Not just a 'rubbing' level, but a full-fledged massage sensation that presses firmly on the muscles.
The box got crusched but the product is fine. It real kneeds the neck hard. Maby not so great for everybody. I recommand.
Excellent product does its job 👍 Excellent product does its job 👍 Excellent product does its job 👍 Excellent product does its job 👍
I received the delivery quickly. It's smaller than expected, but the power is good. However, if you pull too hard, it's weaker than the power, and the machine almost dies. But considering the price, I think it's worth using. I'll use it well. May you prosper.