SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The size is right and soft. I bought it to use instead of a blanket, but I bought it well after getting a discount. The size is also suitable and soft. I bought it to use instead of a blanket, but I got a discount and bought it well. The size is also suitable and soft. I bought it to use instead of a blanket, but I got a discount and bought it well again.
Dog Legends haha. The reason I had to buy it is because the review was so good that I bought it, but the crazy Dorabans family also lives, so it's a mess. The long dog is so long, it's nice. Oh boss, that's amazing. Thank you.
okķkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk wanted min. 100 characters in the comment for extra coins, it's May :)
I love it so much. It says Deza 140 centimeters and it arrived bigger than I thought. So soft and fun. This is an excellent winter pajamas 🤩
Delivery of Ali products is very fast. You can purchase it cheaper with coins, but that's not always the case. The price of a thousand won is more expensive with coins, so you have to inspect it carefully before purchasing it. good judgment
Fast shipping, it is huge for a large man, without a hood 137 cm, at the bottom 87 cm HUGE
The shipment arrived two weeks after placing the order, i am very happy with this purchase and definitely recommend the seller! Thank you very much.
Such a cool item arrived, but here it's somehow darker, while mine is a pale green color instead of pink. But it's rubbish, very warm and long. My cat doesn't get off it if I suddenly forget somewhere on the bed. I recommend it to everyone who feels cold, especially the length and hood are particularly warm. Not cotton or fleece. Solid synthetic, yet warm. I recommend
The size is big, warm, and nice.
I love it. Just came in mail and the pocket is huge the pocket is like a sweatshirt pocket ( not separate) it does come really big so it's perfect if you like oversized clothes. The fabric does flake off into little pieces. That's what last pic shows i wore it once really warm.
If it's a little small, there's a way you won't see your feet. If it's a little small, the way you won't see your feet. I can't see the way I can't see if I'm a little small.