SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is your best friend indoor. Feels amazing and cozy ...
Good price, EXCELLENT delivery time. But the taxes in my country made it much higher than the actual advertised value.
Came in good time. But outer packing was ripped in two places on arrival. It was for a present for my daughter who was the one to get it from the door. Makes it hard for it to be a surprise when you can see the item through the package. Item is fine though and it is not the fault of the seller. People who did the transport are a bit ruff though .
Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! Even though it's a product purchased from AliExpress, the quality is this good... It's surprising! How many items can I buy at the price from domestic shopping malls? I received the product well and will use it well!! ^-^;
It's very soft. It's long for a while. It reaches beyond my feet and I'm 1.60 meters tall. The cuffs are elastic, which improves the blanket because it's easier to handle. Recommended.
Quality and size is great. Now i'm ready for spanish indoor winter cold.
Ugh~~~~~~~~~~~~ This should be worn by tall people~ As a hobbit who is less than 160cm tall, I'm cleaning the floor. I plan to wash in towel mode and use the dryer in towel mode to reduce it. The design, stitching, and material are absolutely perfect! ! Tall people, grab it quickly~ ♡ I went camping and became a total socialite haha.
Not as thick as expected I bought it because it looked good to wear while using the computer. It feels like fleece~ I don't think it's bad. I bought it for 11,000 won cheaper and am satisfied.. I feel like I cried when I paid 20,000 won.
Good thing
Too big for under 2m
It's good, sell a lot.
I liked it) soft, pleasant to touch, for a height of 173 cm - perfect, I recommend it! I'm immediately ordering another one as a gift! Thank you to the seller!
Nice item, seems to be warm, fits to various body shapes (same size of hoodie, bodies m-3xl)
Abit thin but warm still amazing Just like a blanket
The coat itself is quite long, reaching my feet. The fabric is not very thick but well padded, ideal as pajamas.
I simply loved it. I'm buying one every month for everyone in the family to have.
I am 1.73 meters tall and ordered one of the largest sizes. It is extremely long! and very warm!! Good material and quality. It arrived earlier than expected.
The material is soft to the touch and pleasant. Of course, it's synthetic, the quality is acceptable. Everything matches. Like it.
Quality material, very warm and large. Very suitable for intense cold days. I recommend the purchase, seller, and store!
everything is fine and it arrived on time
Excellent, it arrived just like the photos, it's the third one I've bought, they are very warm, even making you sweat, ideal for watching TV or sleeping on winter nights, it covers you completely, looks like a sleeping bag, it's very comfortable and comforting. Take advantage of the offers.
Hi this product / item is really, really is good. Recommended in australia and recommended by me and my mum
I really love it, I'm already using it. All the best.
Winter is over, but I bought it to wear when winter comes. I will wear it at home or camping.
Perfect!!! I loved it so much that I'm going to buy it for the whole family! Super warm and comfortable. For the price, it is excellent!