SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The parcel arrived in Ukraine in 2 weeks by Ukrposhta. It is the electric sheet made of non-woven, rough material. There are 2 modes: low and high. The wires themselves are thin and unevenly embedded. The sheet heats up quite quickly. It heats up normally. If you buy without a big discount, then it's not worth it..
Everything corresponds to the product description provided by the seller. The product arrived intact and undamaged. All settings on the remote control are working. Fast delivery - 12 days from the moment of payment. I recommend the seller and this product.
I received the order very quickly! In 7 days! The seller is responsible! Tested it, it heats up! The size is as described! I recommend it!
thick synthetic material with a heating cable inside. temperature regulation in three positions.
The product looks good, it really warms up. Fits very well, I recommend it. The only thing is that this is an instruction that is not fully printed: there are no pictures on how to attach the blanket (although the instruction includes pictures). 1, but it's not there) and also there are no corresponding markings on the switch (just some stars in the instructions, while on the switch there are letters L, H). It heats directly where you lie, if it's under a blanket, it's absolutely delightful, like being in a grandmother's arms)). Be sure to read the instructions!!! I initially ordered for my mom in Ukraine, but the website states that there is no delivery to that location. Previously, it was possible to specify Kyiv, and the postal code and address of Zaporizhzhia, and everything would arrive. Not now. That's why I ordered to Poland. The price turned out to be promotional because I collected coins, so I am satisfied.
Super. Thank you very much. Very cool sheet.
Works normally. I bought the simple switch model so that i can remotely switch on/off
Super purchase! Well-packaged, pleasant to touch blanket, perfectly warm. Thanks to the seller! I recommend it and will order a second one of the same kind.
Everything in order
Product conforms to the description. The cover heats pleasantly well. Very good seller.
Good product. Arrived on time. Satisfied with the package. Price-quality ratio. Haven't tried it yet but already see good quality and style. When it gets cold, I'll add more reviews. Have a nice evening everyone.
Very wonderful, heats well from only two positions is enough.
This is my second one. Very appreciated at home! The plug is quite thin and doesn't pose too much of a problem for sleeping on it. I put it in the dryer but it slightly shared its color on the mattress (it's a shame for my mattress) but it's very comfortable, a warm bed!
Pleasantly surprised by the warm blanket, I've been using it for three days and really liked it.. I recommend this seller, everything works perfectly and is of high quality. Thank you very much.
Excellent blanket. Warms well. Thin, but needs to be layered under a sheet! Recommend for cold evenings during transition or winter.
The product is of high quality and matches the description. It arrived on time, the packaging was intact. Both the product and the seller are recommended.
The material is fine and dense. Everything is okay. I recommend
very good product
still undergoing testing 👉
Thanks for this very nice working good recomended
It’s good!
Excellent, it heats very well, the shipping was fast. Don't hesitate and buy it; it's very warm and effective for the cold.
Everything is fine, it works and the price is good, this is the second one I order.
Excellent product 100% recommended, arrived quickly in Chile, I hope it lasts over time, works quite well.
Currently ok......... ................................ ...........................yuyuyuyu