SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It heats up properly and I found it good for winter with a thick blanket; I don't use the home heater, just the thermal blanket, but on average here in Spain it's about 6 degrees.
everything is fine.
Delivery of the package within five days. Good quality electric blanket. I recommend buying it. Thanks to the seller.
I don't understand the instructions in English, but I really like it!!!
I plugged it in and tried. Take a large size because this duvet is small.
excellent heating, large size.
Good quality product
Everything is fine.
Fast delivery in a combined package the blanket is very comfortable and very good. Thank you
Comfortable and warms well.
Thank you to the seller for the product, I received very nice sheets, two-level heating... the feeling is really great. The fabric is high-quality, the item is very well made. I recommend the seller...
Really nice blanket! When i received it i immediately put it on a test.. I turned it on and lay on it and fell asleep 😶 😀 It’s reallllyyyyy niceeeee, don’t think, just buy!
Delivery 24 days by UkrPoshta in a consolidated package, of which 8 days within Ukraine. Everything matches the description. Big thanks to the seller and success in business.
Everything is fine, the product was shipped quickly, very attentive seller... with the connection on the left and right as seen in the photo, I am grateful for that. I checked the sheets work, they heat up, I will measure the current later (power), I haven't bought batteries for the current clamp yet.
As described, good.
It heats up nicely and consumes little electricity.
It looks of good quality, it takes a little while to heat up, but then it works great. Heat to maximum H and it cannot be covered, and in L it's average if you can sleep according to instructions.
It is thick and of good quality, takes a little while to heat up, fulfills its function for the price it is.
The delivery was very fast. As for the quality, it is extremely high and incredibly creative.
Great!!! It heats up super fast, I wish it were softer, but I'm still happy.
Received in less than 2 weeks. I've been using it for several days now. There are two operating modes - at 100% power and at 50%. Well, naturally, the state of disconnection. Heats the mattress very well! At 100% power it's hot, so you can turn it on to warm up the bed before going to sleep. I turn on 50% power and sleep on it all night. I specifically bought this mattress to save electricity and to sleep warmly in a cool room without turning on a powerful heater. At the moment, I keep the room temperature around 15-16 degrees. ° And at the same time, sleeping on the mattress at 50% power is very comfortable and not cold at all! In short - I am satisfied with the purchase and recommend it. 👍 👍 😀 😀
The parcel arrived in Ukraine in 2 weeks by Ukrposhta. It is the electric sheet made of non-woven, rough material. There are 2 modes: low and high. The wires themselves are thin and unevenly embedded. The sheet heats up quite quickly. It heats up normally. If you buy without a big discount, then it's not worth it..
Everything corresponds to the product description provided by the seller. The product arrived intact and undamaged. All settings on the remote control are working. Fast delivery - 12 days from the moment of payment. I recommend the seller and this product.
I received the order very quickly! In 7 days! The seller is responsible! Tested it, it heats up! The size is as described! I recommend it!
thick synthetic material with a heating cable inside. temperature regulation in three positions.