SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery was fast with 10 days , really came in good condition, size is a little small but as ad i really high recommend
I need to double check size next time
Fast delivery! I've been looking for something like this for a long time to prevent dirt from accumulating in the form of microbes. This decision is splendid. Doesn't leave scratches!
Delivered in eleven days in a sealed rubber envelope. Excellent steel product. Generous dimensions as described.
Very satisfied, description matches the received product. Delivery time more than satisfactory. I recommend
I really liked them. You need to be careful when drying them when washing them or they stain easily. Despite being thin, they are functional.
Perfect little cutting surface for smaller fruits and vegetables. I have a larger one from the same seller which is also very good. Much better than a plastic cutting surface.
I received it bent…these aren’t very practical. I think i’ll put it at the cottage but not ideal for everyday at home in my opinion. Quality is fine just got it bent.
Small, but ok. helps defrost meat quick
The item was exactly as advertised in the ali express listing. The product was not well packaged for shipping and, unfortunately, something put a ding in the thin stainless. The package arrived well before the estimated delivery date, so i got the damaged item, quickly, at least. The product looks to be high quality, but use will determine the final verdict on quality, function and durability.
The price is good. The delivery was very fast. The quality of the product is very nice. I am very pleased.
Delivery time was less than two weeks, which was impressive. I am fully satisfied with the service and the product quality. Thank you very much! I highly recommend this store to others.
smaller than expected, but everything is okay!! Top delivery! 👍
Very good, fast delivery.
Good material, came well packaged. Size corresponds to the advertised, I'm just a little worried about blinding the knife.
Now it has arrived, I haven't checked its effectiveness yet, on it there is a mark of a quality product, good materials, a bit small in length and narrow in width, but it looks fine.
We received the products and they are of good quality! !
It works well, thin but durable, it's good to buy a larger size, haven't put it in the dishwasher yet, after a week of use there are no signs of cutting.
Excellent
Now i've been using it since i got it. I set aside my typical old one and i prefer the stainless one. This is very nice. Thank you seller..
Very good, thin but durable, you have to be careful when cutting, it could damage the knife edge.
Better than plastic and wood/bamboo Easy to clean Easy to cut Knife does not sanag on surface Looks lit
It looks good quality, good size, its thickness is acceptable, I will update when I use it with a good knife.
Fast delivery is the most satisfying aspect. The order was placed and received with excellent tracking. Feedback communication with the seller is also smooth. AliExpress's coordination is also good, and if there are any issues with the product... If there is a problem or delivery issue, refunds are quick and accurate.
🔪 Metal cutting board made of SUS 316 stainless steel - a reliable and durable kitchen accessory that is ideal for daily use. ✨ Advantages: Made of high-quality stainless steel SUS 316 - resistant to scratches, moisture, and corrosion. Hygienic surface - easily washes, does not absorb odors and does not accumulate bacteria. Ideal for cutting meat, fish, vegetables, and fruits. Hole in the corner - convenient to hang or carry. 📏 Compact, stylish, and practical - a great choice for a modern kitchen!