SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
excellent material, on time and in good condition
It arrived on time and in good condition. I thought its texture would be completely smooth, but no, it has a slightly rough texture to the touch.
Fast delivery good but a bit thin
Great, I loved it
Came in a general package. Everything intact. This is not the first time I order. Easy to clean, found a board that won't accumulate microbes. Thanks to the store.
Although it is small, it is for what it is intended, quite durable in my opinion.
Excellent, just the right size, good product 👍
I really liked it!! No cuts, healthy and efficient! I highly recommend the product.
Nice steel material. Haven’t tried using it yet but looks shinny and nice.
Perfect 👌🏽
Perfect for the kitchen, small but effective, easy to clean.
I am satisfied with SUS 316. Although it seems thin in thickness, you should be cautious with your hands. If it's thick, it might be too heavy. So I am satisfied with it as it is.
I'm not sure if it's really sus316, but I like the finish and packaging. When buying stainless steel products for the kitchen, removing polish can be a hassle, but there seems to be no need for that as the edges are smoothed to avoid any risk of injury.
Excellent! Highly recommend 5 stars ⭐
Very good presentation but it's very small, ideal for camping or something very small.
fast shipping. as in the photo. thin and durable. the blue film is the protective plastic that needs to be removed.
Good article, light yet sturdy one, thin and easy to store and also ok for dishwasher
Excellent product, delivered well-packaged and with a protector to prevent damage before arrival. Delivery was made on time.
Very satisfied, really really good product and worth it and cleans easily…………………………….!!!!!!!!!!!!!!!!!
The board arrived on time and in good condition, well-packaged without any dents or bends. As for the material, it is made of quality 316 steel and its thickness also meets my expectations. I bought the largest one and it is perfect...
I loved it. The material is well reinforced and heavy. The side is not sharp.
Nice board, looks good quality. Haven't used it yet. Fast delivery.
Great panel for cutting
I bought this larger one since I have tried the 22 cm one and I really liked using it, as I consider the contamination between foods to be less, since it is less likely to leave residue on this material as it is not porous.
I really like the size; it's great for use in the workshop. The delivery was fast and exceeded my expectations.