SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cutting board I needed, very happy, I'm going to use it.
Measures as described in the publication, arrived quickly, I recommend its purchase, I will buy a larger one, because I bought the 25ct one and I need a bigger one, thank you very much seller 😀 I recommend its purchase, good quality, good finish, good product, I hope it is really made of stainless steel, since I am going to buy the larger one.
It looks of good quality, the size matches the publication, it complies with the seller's description, arrived in a very good delivery time, less than a week, excellent.
Delivery is relatively fast by Ukrposhta in 2 weeks. Approximately A5 sheet size. It looks like aluminum or stainless steel, not clear. The quality is not bad. Time will tell how long it will last.
It doesn't look bad. The metal isn't thin. It arrived quickly. Seems to be made of stainless steel. Time will tell how it performs in use.
The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful. I like it. The quality of the product is good and I am satisfied. I received it well and it is very useful.
Well-made cutting board, i recommend it.
It seems to withstand the different cuts that are made and doesn't look bad.
Very satisfied, arrived earlier than expected, excellent packaging, the material is of excellent quality, highly recommended.
High quality . Very stiff. Nice size
Looks quite high quality, haven't used it yet. Relatively heavy, quite surprising.
It's a bit small but very useful. It arrived very quickly. I recommend you buy it. Thank you very much. Rigo Burgos.
The product corresponds to the publication. The size is what I needed to be able to store it easily.
Nice product, very thin, a bit heavy, edges are sharp a bit so be careful, other than that satisfied with the product
Is very nice
This is the highest grade of stainless steel used for large & small vessels of dairy products large vessels. No residue of iron at all, meaning no rust for ever ! That's all you need for a salad board. Its size is 15 by 25 cm. The thickness is 1 mm. Weighs 270 grams. The hole size is 15 mm dia. The next size up is preferable for convenience.
So far, it hasn't rusted. It seems to be of good quality. Very hygienic.
I recommend it. The product does not rust.
I took the smallest one for a trial. Quite not bad. The knife moves smoothly on it without any extra "defects." Thin but sturdy, holds its geometry. I will probably order a larger one. Arrived in Kyiv in 2 weeks.
It's just like the one in the photo!!!
Has weight though thin. Better than using wooden cutting board. The part with “sus316” has a rough surface but the other side is smooth and has some scratches on arrival. Wide (25 x 15) enough for my cutting. Thank you seller
Good product as described and seen in the images. It arrived earlier than expected. Good product quality price. I recommend the seller.
I loved it, very good quality, I just found it small but I intend to buy the larger one.
Item as described, good weight to product. Happy with purchase
excellent material, on time and in good condition