SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool. It's the second one I buy.
I like this. The decorations are pretty. If you leave it next to it and put your phone on, it's perfect. I ordered from Ali, but in the past, Ali had a packaging issue and it must have all been damaged. These days, they come safely with the filling machine included.
super I recommend I will order more. super I recommend I will order more. super I recommend I will order more.
The cost is good. Recommended
Wonderful! I highly recommend, super fast shipping, courier delivery, perfectly secured shipping. Bought at a very good price thanks to the best FB group on AliExpress Love vol. 2 🌸
Hit Figure!
It's cute, I'll use it well.
the decoration is nice, although quite small, I recommend it. . . .
looks amazing
I really like it. The packaging is also good!! !
You're so cute haha haha haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha. You're so cute haha.
Good~.
Beautiful
The design is cool. The top plate is placed with double-sided tape on the tail, so it would be better not to raise heavy items.
It's pretty and amazing It's being refreshed I bought it because the keys were missing The home interior seems to have good effect. We highly recommend it to those who want to change their home vibes at a low price.
great product. it looks very nice, it came well secured. I recommend
Good good
Very high quality! I really liked it! Very big! It arrived very quickly!
Top
I received this “dog”, what can I say, it’s even very fun for me and how the jewelry is very interesting, but this mouth is a wow. 😅 it was packaged perfectly, there is nothing to get into the box and foam here, just what about the new mail, the weight of the parcel is from a force of 1 kg, but they wrote about the volume of 8 kg, well, as usual it’s shorter, but the seller has nothing to do with it!
Everything was super arrived quickly. Well packed without damage. I recommend
Lovely, fits my home style. Satisfied with the method and useful to me