SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It feels more sturdy than expected, and replacing the blade is simple and easy.
Excellent product, recommended
I received it on time, vorotin is excellent. I am very pleased and recommend it.
Very good product. Ease to use. Good build quality. Within 1 n half rotation an onion gets diced. A potato takes similar rotation. Happy with it
As I received it, I used it right away. I didn't have much success with the onion, but everything else was great, even for the olives. I recommend it.
beautiful
Well received, very very happy with my purchase it is solid small and sturdy I will use it often quality plastic the platform is made of rubber which will prevent it from slipping it is very stable thank you very much.
Excellent product with 3 interchangeable steel blades, possibility to slice, grate finely or coarsely, I am very satisfied with the purchase.
The packaging is slightly dented but the product itself is intact. 👍 everything as described
Delivery is fast, quality is good. Bought based on reviews, haven't used it yet.
The vegetable cutter is simply top for this price. It's perfectly made, convenient, all parts are adjusted well, the attachment to the countertop is superb, I'm delighted. I definitely recommend the product and the store!
Very good product
Everything is great. Awesome vegetable cutter. Sticks to any surface. Super thanks. Arrived quickly and everything intact.
very good product. The box is wrinkled, but the product is intact and of good quality. It cleans everything perfectly. Cheese, honey, cucumber, potato. I recommend the seller and the product.
I am very satisfied with this purchase. I am already ordering a second one as a gift, the first one works for me almost every day. The quality is good, the plastic is durable. I recommend both the product and the seller.
It looks good and of good quality, you just have to try it to see how it performs.
The order arrived very quickly and in excellent condition.
Excellent vegetable cutter, slices vegetables very quickly, convenient and safer than using a regular grater. The quality of the plastic is good, arrived in a box intact, well-packaged. Fully matches the description. Arrived in Ukraine very quickly, about two weeks. I recommend both the product and the seller, thank you very much!!!
The delivery was fast and I liked the small size. I tried cutting potatoes with it and it was very easy. I like it more than I thought.
I am very satisfied because the cost-performance ratio is good haha.
I loved it. Good materials, good size, it sticks very well to the table with the suction mechanism and the system for changing anything is very easy. It comes with its brush to wash it.
Very beautiful, high-quality, grater. Easy to use, grates vegetables beautifully. I recommend it to everyone.
Very good, I still need to use it properly to see if it really works, but it seems to be good.
This is great! The best helper in the kitchen! better than a blender, a thermomixer, and my wife. I recommend with all my heart!! !
Perfect!! !amazing job . Thank you