SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I have received the product you sent and will use it well. It was well packaged and I purchased it at a very affordable price.
very good material workmanship, great good stove.
Excellent product, very good, easy to use and durable.
I bought a small burner to reduce my load when camping. I'm satisfied because it becomes very compact when folded.
Ok
The size is okay and having a bag makes it convenient to carry.
I purchased it for camping use. It's good that it's small in size. I purchased it for camping use. It's good that it's small in size.
Wow, really wow, wow, wow, wow, wow, wow, wow, wow, wow, wow, wow, wow.
Although the box was crushed, the product arrived safely without any damage. While the exterior quality isn't particularly high, i think it's simple and well-made for the low price. The ignition mechanism is also accurate and ignites in one try. And considering it comes with a storage bag, it's a great value for the money.
Excellent product, it fits what I need, it has a magnetic clip so you have to adjust the gas.
Works flawlessly, folds up very small and is great for transport. very fast shipping. Recommendation
I am very satisfied because I can purchase it at a much lower price than what is sold domestically. It's easy to hold and even if you unfold it when needed, it doesn't block the heat underneath, so you can use it by placing a large griddle or pot on top without any hassle. I really like its simple size, and when I tried it with gas, the flame was just right, making it a very good portable folding gas burner.
I bought it to take on a backpacking trip. It's light and easy to use, has good firepower, and the green color is pretty. Thanks to you, I was able to write comfortably. It's really very bad. Those who need a portable version should hurry and make a purchase. Highly recommended
I bought a Foldi Burner for combined shipping during the Ali sale, and it seems worth the price. It's cost-effective and arrived quickly. At this price, I feel like I can use it without any worries. I recommend buying it when it's on sale.
The product fully matches the description on the store's website. There are no issues with the quality. Quite heavy-duty, can handle a large pot. The balloon simply attaches with a magnet, no latches needed.
The foldable burner doesn't take up much space, which is good. It doesn't feel like the heat output is strong at all. Hahaha.
The biggest advantage is that it is convenient and easy to carry. The heat output is not bad, and it's nice that they even included a case. If it's safe, it seems perfect, but there's no way to verify that. If you like something simple, I recommend it.
The packaging is good and the product is also good. The heat power seems a bit weak, but there doesn't seem to be any problem in using it.