SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Elegant, all in good condition, highly recommended 👌👌
Perfect.
It's very good.
Arrived quickly and well packaged
Figure exactly as advertised
It looks amazing!
Without a doubt, it's a figure, excellent finishes, paint, everything at 💯💯💯 I really loved it, truly.
perfect
looks great
Good packaging, and the small items are in another small bag, which ensures they won't break. The figure is made of plastic, at least that's how it feels, and as a result it's lighter than I thought, which is good for me personally. since I then have to be less careful with handling it as if it were resin. Small parts are also easy to insert and fit relatively well. Only the whiskers were small, which was a bit more difficult, but that's also because they are so small and you're afraid of them. That is fragile, but it could be better this way than having them directly attached and breaking during transport.
Beautiful and well made
excellent everything
Perfect
Top figure, I'm completely blown away. The only small drawback is that Son Goku sits a bit low and therefore flies with his head against the cloud. But for the price and how small he is, that's tolerable. The Shenlong itself looks absolutely amazing.
The product is incredible.
The case is a little dented, but the figure is in good condition so it's acceptable. Wishing you a great day.
Excellent workmanship, looks solid.
Bigger than I expected, loved it. I bought it as a gift, my boyfriend will definitely love it.
For the price, it's very good and definitely worth recommending.
It's really beautiful, it looks good, the figure is worth it even though it's a bit small, it's well appreciated.
Very satisfied.
The figure is great, it's completely worth it.
Thank you very much to the seller, it arrived quickly and well.
Beautiful figure for this price. 10/10
It arrived in perfect condition, without any issues, and it's amazing, totally worth it.