SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They look very good. The fabric is thin but it works and is pleasant.
very grateful for the product. It fit perfectly.
fits well
I love it, I might buy another one. My sofa was large, it fits four people and is perfect.
Incredibly beautiful fabric, super great texture! !! very happy with my order
I recommend!!! Very beautiful. The quality is great. We've been using it for a month!! Nothing rolls down.
It took us a bit to figure out how to place it, but it's beautiful.
Transformed the look of the old sofa very well. The size for the double seat fits perfectly.
I love the material and the model, everything is very nice and it fits perfectly on my three-seater sofa!! !
It arrived three days before the expected date, the quality is very good for the price, and it fits perfectly, it is very elastic. very happy with the purchase, will definitely repeat.
good quality.
as described. Cool and stretchy fabric
Super fast shipping and delivery. just like in the photo, it looks very nice.
10/10000 The fabric is soft It fits perfectly on the chair. 😍
Perfect for my sofa
The best product. Quick shipping
The size is correct. The fabric is thin and quite elastic. The print is a little bigger than I expected.
Perfect 👍
It’s so very nice item , i like it ♥️ ♥️ ♥️
I recommend it very beautifully and the material is good
Very happy with my order! The cover is really pretty, of good quality, and it gives a new look to my sofa. She adapts well and the performance is great. I recommend without hesitation!
Just received it. I tried it on and really liked it. Completely blocked the old обид. It must be taken into account that if the sofa is two-seater, but the handles are wide, you need to take a three-seater cover for a comfortable fit. Otherwise, it will be very tight and will not fit beautifully on all curves. I specifically showed a photo of the measurement sample. Respect to the seller.
Good morning, please send me this color because you sent me another one, if there isn't one, you will refund me.
I bought two of two seats and it is soft and elastic. I like it.
Perfectly suitable for a three-seater sofa, good material. The case is fine and soft. Additionally, it came with a case for a cushion.