SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tophomeclub.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, I was fascinated. It's very stretchy and perfect. I ordered it to the right size for my furniture. My sofa is a loveseat and everything is really okay!! I would order it again.
excellent quality of the covers
I love it, they look like new here. You can see before and after with the new cover. It's worth buying, very good material, excellent quality, and the price is super economical.
Quality product, fast delivery
Good fabric, it's for a gift, don't wash it.
It's very thin, but good for the price.
I loved it, it fits well, it's of very good quality. I highly recommend it.
Excellent
Fits well on a G-shaped sofa. Ordered two parts, each for 3 seats. Pulls nicely, fabric is thin, synthetic. Enough foam tubes left over, even had some extra. Time will tell how long it lasts. I recommend before buying. Thanks to the seller!
Very nice. Better than i expected because i have custom built sofa of not a standard 2 seater size but worked out very nicely.
Perfect, I'm waiting to see when I'll have it on my sofa.
Excelent material, exactly what i want!
Very nice fabric, very soft and beautiful color.
It's perfect.
Very satisfied with my purchase! I love it! I had bought individual covers that didn't fit well but this is great. I bought a 3-seater cover and a 4-seater cover.
Easy to put and matches the size as requested.
It arrived very quickly and fits the furniture well; the material is soft. Let's hope to see its quality over time.
I received the order yesterday and today I will try it on the sofa, but in terms of texture and quality, they are very wonderful.
I was surprised by the quality, very happy 😍
soft fabric waist
Beautiful, I recommend it, fits very well.
Very good. Very good choice of size. My sofa has two cushions but it's as if it were for 3 people. It's important to understand the measurements, that's why I chose it correctly.
A little bit larger than couch
I like the feel although the color is not the same as in the photo. So far, good result.
beautiful, I loved the before and after, they arrived on the agreed time