SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Key Features:
Very well. Happy with this purchase.
PERFECT!! ! 😍 I really liked it, it's exactly as shown in the image. It arrived well-packaged and assembly is very easy! AMAZING, I RECOMMEND! 👏🏻 👏🏻 👏🏻 😍
The product arrived very quickly before the expected date, the product is of good quality and fits well in my home. I am satisfied with my purchase and recommend it 100%.
Very good product, easy to assemble and also aesthetically pleasing in my kitchen.
Easy to assemble it's exactly as i wanted it to be.
Assembly required, the quality of the material looks well finished, another thing is the shipping, either by DHL which was a total disaster, they didn't communicate in any way where I could pick it up, it said send to home but it arrived at a collection point that I had to discover by asking at different collection points.
Easy and quick to assemble, one part arrived broken. But it's not that important to me. 😎
It looks so good
I have wanted to order such a shelf for so long, it is my savior. Comfortable, fits well. The delivery was super fast to Germany (from Germany).
It arrived in Spain in three days. Surprisingly good quality for the price it has. Everything is made of metal except for the hooks and stops.
Very good, super practical with the extendable side and the height is good, I use it as a kitchen shelf.
Very compact when packed, i was impressed as it was lightweight too. Easy to assemble, instructions or not it was straightforward and easy. Will come back for more!
Very good sellers, fast delivery and good quality. 👍 Stability very good, I am positively surprised. 😊
Ordered 06.05.2025 today is 09.05.2025 damn fast shipping, the product is perfect highly recommend
The polka is cool, fits well and can be adjusted. Made of metal, a bit weaker quality but for this price it's ok. I recommend it.
A wonderful shelf. Made of metal and looks durable. Installation with assembly takes a maximum of 5 minutes. I am satisfied.
It's great!!! Just what I was looking for and fits perfectly. It is easy to assemble and not flimsy.
Super fast delivery, easy to assemble in less than 5 minutes, and looks very practical. Thank you.
Yes jsem potřeboval, yes presně prišlo. For you penízky, prostě nádhera, without poštovného. And reallyram je kovový, doplňky plastové. Doporučujeme
The goods were delivered quickly. The quality is normal. Size adjustable. Product matches the picture and description. It fit my microwave very well. On the side there is a holder for a separate board. There are also hooks, but they haven't been useful to me yet. I recommend the product and seller.
The product matches the description. easy assembly, fast delivery
Resistant enough for the price. Easy to assemble with clear instructions
very fast delivery received in 3 days, package very well protected and impeccable shelf of good quality and solid. I recommend this item a thousand percent.
Very nice product, i recommend to buy it if you need it!
The shelf is good for the price. Only the edges are too sharp, i will put on some edge protection on it because you can scratch yourself easily