We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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I wear size 178, so it reaches up to my ankles~ A little bit of the white fur comes off, but it's warm and cozy and okay. I think I can spend the winter comfortably~^^
absolutely perfect!!! I'm ordering more right away ☺️
The size is perfect and it keeps warm.
I am a 165cm woman and it comes close to my ankles. It is as thick as a blanket. warmth.
I loved this product! It's extremely warm and very soft, perfect for cold days. The quality exceeded my expectations and the comfort is amazing. Additionally, the delivery was surprisingly fast. I'm very satisfied with the purchase and recommend it to anyone looking for something cozy and well-made.
as described vacuum sealed careful packaging fast delivery I recommend
Excellent product, just as presented in the advertisement. In perfect condition, without details and fully operational. Highly recommended. The seller's communication, from the moment of purchase to delivery, always informing the route with detailed step-by-step instructions. Highly recommended. Delivery on time with responsibility and the package well identified and well sealed. Highly recommended.
People, simply perfect, super comfortable, you can trust and buy without fear. My boyfriend wanted to buy from that site Sleepo, and there it's about 400 reais, but here it was more than half the price and it's a DELIGHT of comfort. Seriously, buy it! I'm 1.70m tall and at 1.50m it was too big and great, perfect size.
Very warm and extremely soft and... above all, fragrant...
Good quality. Warm, pleasant to touch. I will save gas in the house with such a robe. Thank you!
Great packaging! Very comfortable! Exactly as described!
Beautiful and warm for the cold winter. Super fast. delivery to NL! Thanks
Wonderful, super warm. I'm 1.80 tall and sleep on a net so my back doesn't get cold. It also has pockets where you can put your hand and it gets warm. The cap doesn't let cold pass through, it's lined.
Excellent! I already buy a blue one and it is great so i buy another to keep as spare... very soft and warm!