We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I wear size 178, so it reaches up to my ankles~ A little bit of the white fur comes off, but it's warm and cozy and okay. I think I can spend the winter comfortably~^^
Although it hasn't been used yet, it was delivered quickly in vacuum packaging! I'll try it out and post a review if there are any issues~!
This is very good and warm. I loved it if true.. buy it, it's very good.
Good product, excellent material quality....
Very fast group shipment. I am very happy with this purchase. It is very warm and I love it. Thank you, good seller.
absolutely perfect!!! I'm ordering more right away ☺️
The size is perfect and it keeps warm.
It has arrived well, the package has arrived intact, the robe has good quality, it is soft and very warm, it has a good weight, it has some loose threads, otherwise everything is fine, now we just need to test it to see how it behaves over time.
I am a 165cm woman and it comes close to my ankles. It is as thick as a blanket. warmth.
Very soft and warm
The product is nice, just as described and as shown in the pictures. There’s no strong smell, so it can be worn immediately. However, there may be some small manufacturing residues inside. It’s better to clean the inside before wearing it. Overall, i really liked it.
I loved this product! It's extremely warm and very soft, perfect for cold days. The quality exceeded my expectations and the comfort is amazing. Additionally, the delivery was surprisingly fast. I'm very satisfied with the purchase and recommend it to anyone looking for something cozy and well-made.
as described vacuum sealed careful packaging fast delivery I recommend
great. An item that was absolutely necessary
Excellent product, just as presented in the advertisement. In perfect condition, without details and fully operational. Highly recommended. The seller's communication, from the moment of purchase to delivery, always informing the route with detailed step-by-step instructions. Highly recommended. Delivery on time with responsibility and the package well identified and well sealed. Highly recommended.
It's nice, but the color could have been more pronounced
People, simply perfect, super comfortable, you can trust and buy without fear. My boyfriend wanted to buy from that site Sleepo, and there it's about 400 reais, but here it was more than half the price and it's a DELIGHT of comfort. Seriously, buy it! I'm 1.70m tall and at 1.50m it was too big and great, perfect size.
Very warm and extremely soft and... above all, fragrant...
Good quality. Warm, pleasant to touch. I will save gas in the house with such a robe. Thank you!
The product arrived in good condition and the delivery was fast. Thank you.
Great packaging! Very comfortable! Exactly as described!
It arrived on time. Well packaged, vacuum sealed. My wife is delighted.
Beautiful and warm for the cold winter. Super fast. delivery to NL! Thanks
came in a vacuum bag, looks good
As advertised, i buy on behalf of a friend after she seen mine and wanted one... I buy when on discount but definitely value for money