SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The method to choose the sofa cover 1. Backrest If G < 60cm , you can choose 70x70cm If 60cm < G < 75cm , you can choose 90x90cm 2. Armrest Please choose armrest according to the dimension I*K 3. Seat Cover Please choose E*(F+20~30cm) 1pc, B*(A+20~30cm) 1pc, C*(D+20~30cm) Please remove the sofa backrest before measurement!
Fast delivery. Excellent quality
Perfect. Very good quality and very fast delivery. I asked for more.
I stay slightly shorter, however it covers the intermediate space very well, it is thick and with anti-skid so that it stays in place, very easy washing in washing machine, quick drying, I like it very much I recommend it widely
The fabric is good and I like that the back has a material so that it is not slipping from the chair. In my case they are fulfilling their purpose of protecting my armchairs from the cat
Good quality product, nice color, arrived super fast and well packed, you can tell it is good material.
The delivery came quickly and the product quality is good. As soon as I received it, I washed it, but it's good.
Size fits well and anti-drag is sure
I love it. It’s jus perfect. Strong and sturdy material with a nice weight to it. Super fast delivery.
Frankly better than I expected. The pieces look good for my living room. The fabric is suuper soft or gives a super different look to my living room. I recommend. Since wash them complement
I received the product with the different color, I bought the and received B. But s delivery was fast, and product is excellent quality. But I wish I had received the color of my palette.
Super approved, recommend Sophisticated
Excellent quality
Best purchase! Those who have animals inside the house know very well the saga to keep the sofa clean. I had already bought different blankets and I didn't want to buy those horrible couch covers. Only the blanket is horrible. I had been wanting to buy this model for some time, but I was afraid and my only regret is that I didn't buy it before! The fabric is thick and has non-slip on the back, it fit right on my couch.
Very good! It's a thick and clean fabric; the back side is non-slip and easy to use, and it's comfortable.
The lathe worker is very good. He will not feel rough and happy to sit on it. He will buy it again.
Beautiful!!!! We love it
Delivery was super fast and sofa I am U lindo...com because my cats scratch the sofa a lot, and it protected a lot... the fabric is very thick and rubberized.
Very good material and it worked perfect for what I needed… a protector for the armchair in my living room