SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is super! Glass (plastic) transparent, without defects. Dress up for glasses, it's super! Recommend!
Well made good manufacturing material, very good quality packaging material well cared for and protected filters very well
Well finished product!
Excellent material and construction, it is very comfortable and sealed on my thin face., recommended seller.
It happens very often that, out of haste or convenience, the necessary security measures are not taken and then regrets arrive. Easy to use and recommended to use when objects can jump or splash liquids to the face especially in the eyes.
Granitas. Nuputį mažas Jei nešioji akinius, bet nekritiškai. Dirbant nerasuoja.
Nice thing, steaming a bit, but does his job, the package well secured😁
Very good material, a small defect inside, more non-interference in use, comfortable
Goods I will describe, shvidka delivery, my child.
Good
Good mask
[Korea] The face is a little big, but it fits well. It is good to wrap the whole face well. The pore under the chin is also well equipped and fine with the filter. However, since the front transparent window is acrylic, it will be very vulnerable to the screen. I need to manage well! I received it well without problems during shipping.
The mask is super. My daughter. I will not poke, but the Muscovites will breathe.
Shipping was a lot slow, but I'll use it as if it's useful when you use your own dust.
Nice, recommended
I'm allergic to autumn flowering. Took a mask to mow the grass in the country, the kit includes 10 filters. I haven't checked it yet, but it sits clearly on the face, the glass doesn't sweat. But I suppose the face will be hot. The seller is super, the delivery is fast.
The product is very excellent, thanks to the seller and thanks to all
I arrive on time only that the packaging is of very low quality but the product is fine for the price and what surprised me is that it does not fogging with breathing, it is a good product. Recommended.
Good mask.
Small size, but it's good, buy for daughter , filter not adapted size. not good, people you made goods for health savings, but you made it bad. maybe price can change quality, its next step in order. Thank you 👍
I got it! Material is amazing Thanks for seller, i recomend it
Very comfortable mask with filters. Don't fog up with your breath
Top item and fast delivery
Everything corresponds to the description.
The mask is a class, I recommend. for working with the disk, working with the chemistry itself. I ordered one, but I will order one more for one at home and one at work.